• Managing and guiding the team to ensure effective performance and professional development.• Plan, coordinate, and oversee the construction work, In-House installation, maintenance, and troubleshooting projects, ensuring they are completed on time and within budget.• Provide technical support and expertise on fiber optic technologies, systems, and troubleshooting procedures.• Ensure that the technicians implement best practices for installation and maintenance.• Liaise with vendors and suppliers to procure necessary materials and equipment, and ensure compliance with technical specifications.• Develop and manage budgets for technical projects and departmental operations, optimizing resource allocation.• Maintain accurate records of technical specifications, project progress, and maintenance activities.• Ensure adherence to safety regulations and protocols in all fiber optic operations and installations.• Act as a point of contact for clients, addressing technical queries and providing updates on project status.• Stay updated with advancements in fiber optic technology and implement improvements to enhance system performance and efficiency.

 Splynx System Operation:Proficient in operating the Splynx system for adding new clients, managing services, and handling billing through Splynx CRM.Expertise in monitoring client statuses, distinguishing between active, offline, blocked, and inactive clients within the Splynx platform. ISP Server Switching: MikroTik to Splynx Operations:Configuring IP settings, routes, and efficiently modifying NAS IP for seamless transition.Ensuring operational integrity by conducting a thorough ping test. Installation and Configuration:Setting up ONUs, Enclosures, FATs, routers, switches, and other networking devices to ensure proper installation of fiber optics for internet services Maintenance and Routine Checks:Identify and address issues that may affect the performance of networking infrastructure associated with each of company’s technology Troubleshooting and Support: Responsible for troubleshooting connectivity problems, diagnosing faults, and implementing solutions. Security Implementation: Implementing and maintaining security measures to protect the network infrastructure and the data transmitted through it. This includes setting up firewalls, access controls, and encryption protocols.

• Perform constructions, installations, troubleshooting and maintenance of customer site for scheduled work• Communicate with affected customers concerning cause and progression of scheduled and nonscheduled undesirable service conditions• Provide guidance and direction in person or over the telephone to customers that are dependent on company services in timely accurate manner.• Responsible for contributing to and implementing procedures relating to improving the services and monitoring services provided by the Technical Support Facility.• Maintain and provide site resolution and performance reports, records and statistics in a timely and accurate manner.• Ticket resolutions reporting daily, weekly and monthly as required by team leader and Head of Department.• Answering client questions about service performance, products and availability.

• Interacted effectively with site engineering team and field staff to coordinate work to meet required targets and on time• Worked with Coworkers in troubleshooting efforts that alleviated errors.• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.• Made sure I have positive customer support training experience to make sure that project was completed on time and with quality satisfaction• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

• Improved customer service ratings by resolving technical, on-site and Network issues quickly and accurately.• Served as technical consultant on settings and maintenance of the clients internet services to maintain regulatory compliance.• Diagnosed equipment malfunctions by analyzing technical data using signal detection Meter applications and using fusion splicer to correct errors that require splicing procedures.• Calibrated new and existing equipment for optimal performance.• Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.• Utilized safety practices with no complaints or accidents.• Kept detailed records of field measurements and data.• Enacted successful repairs by applying technical skills and operations knowledge.