THE HOTEL RIO NAIROBIFront office Receptionist/Cashier: January 2015-nowDuties and responsibilities1. Register guests and assigns rooms. Accommodates special requests whenever possible.2. Assists in preregistration and blocking of rooms for reservations.3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.4. Understands room status and room status tracking.5. Knows room locations, types of rooms available, and room rates.6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.7. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.9. File room keys ( only for manual room key hotels)10. Knows how to use front office equipment.11. Process guest check-outs.12. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,13. Follows procedures for issuing and closing safe deposit boxes used by guests.14. Uses proper telephone etiquette.15. Uses proper mail, package, and message handling procedures.Courier Mail Register16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.17. Attends department meetings.18. Reports any unusual occurrences or requests to the manager or assistant manager.19. Knows all safety and emergency procedures, Is aware of accident prevention policies.20. Maintains the cleanliness and neatness of the front desk area.21. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

YAYA HOTEL AND APARTMENTS NAIROBIFront Office Receptionist/House keeper September 2017- 10th April 2018 Duties and responsibilities1. Register guests and assigns rooms. Accommodates special requests whenever possible.2. Assists in preregistration and blocking of rooms for reservations.3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.4. Understands room status and room status tracking.5. Knows room locations, types of rooms available, and room rates.6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.7. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.9. File room keys ( only for manual room key hotels)10. Knows how to use front office equipment.11. Process guest check-outs.12. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,13. Follows procedures for issuing and closing safe deposit boxes used by guests.14. Uses proper telephone etiquette.15. Uses proper mail, package, and message handling procedures. Courier Mail Register16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.17. Attends department meetings.18. Reports any unusual occurrences or requests to the manager or assistant manager.19. Knows all safety and emergency procedures, Is aware of accident prevention policies.20. Maintains the cleanliness and neatness of the front desk area.21. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Kenya Airways Limited Customer Check-in Controller: January 2010 - 4th September 2012Duties and Responsibilities Screening flights to make sure that all booked passengers have pre- assigned seats. Ensuring that special need passengers are pre-assigned their special seats. Making sure that flights are closed on time to ensure on time departure. Ensuring that catering is done on time to avoid delays. Supervising the front desk staff to ensure smooth check- in process. Preparing daily reports for the management. Ensuring clean work environment. Proper use of stationery to avoid wastage. Ensuring safety and security in whatever I do. Performing any other duty as advised by my manager.

Kenya Airways Limited Customer Service Executive: January 2006-December 2009Duties and Responsibilities Greeting and welcoming customers for check-in. Proper knowledge of check-in systems. Processing customers from check-inn all the way to boarding. Ensuring clean work environment. Ensuring proper grooming as per standards to bring out the company image in me. Always remain attentive to customers until their needs are satisfied or their problems are solved. Always thank the customers at the end of each transaction whenever possible. Ensuring safety and security by ensuring that the night customer checks-in and the right luggage is recognized. Performing any other duty as advised by my supervisor. Observing honesty,discreet and integrity in my work.