- Revenue generation created by identifying and aligning brands with the Winnipeg ICE. - Sell products by establishing contact and developing relationships with prospects; recommending solutions. -Maintain relationships with corporate partners and keep up to date with all execution items. -Identify and execute sales strategies for Winnipeg ICE game tickets including season tickets, group tickets and individual tickets. -Maintain an up-to-date knowledge of programs and promotions being used by the Winnipeg ICE to respond to all inquiries -Assist in the development and execution of marketing strategies to increase ticket sales for the Winnipeg ICE -Sales and account service/execution focus on game days, among other duties as assigned -Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices and participating in professional societies.

-Responsible for all aspects of the service department staff.-Communicate with our larger customers and schedule our technicians to service them.-Train and assist our schedulers in the office and interact with our bookkeeper.-Addressing and resolving customer service issues as quickly as possible.-Developing and editing software and processes to track, manage, measure sales,-Develop and implement strategies on how to increase our service revenue and profits. To do this you will implement or improve upon our existing processes. For instance: Training program, present process of scheduling service calls, quality control, compensation packages for techs and office staff, collections of billed invoices, vehicle fleet management and inventory control. Always looking for process improvements to improve quality, productivity and the customer experience.-Market our company to new and existing service customers.-Participate in the hiring and releasing of office or field staff.-Assists in preparation of annual business plans for Service Operations, including forecasting profit/loss.

Working with stadium/business operations within IG Field supporting the Winnipeg Blue Bombers & Valour FC

• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. • Worked with management team to implement proper division of responsibilities. • Managed a team of 20-30 employees and tracked performance on a weekly basis in order to keep everyone accountable. • Oversee day-to-day processing of payroll for my team so that pay cheques can be received on a bi-weekly schedule. • Review performance data to monitor and measure productivity, goal progress and activity levels. • Conducted interviews for future staff members when necessary. • Organize and provide training for new staff members.

- Assist our front line customer facing agents with any questions they need answered.- Take supervisor escalations from upset customers.- conduct skills training sessions with agents.

-Keep customers who are considering disconnecting services with the company .- Gather info from the competition to inform the team of any news.