Leading a team of Customer Technologists at Thomson Reuters, my focus is on aligning our technical strategy with organizational objectives to maximize efficiency and customer satisfaction. With my responsibilities ranging from managing performance and developing process enhancements to elevating customer experiences, my role is pivotal in driving team development and achieving results in complex, cross-functional projects and high-stress environments.Our team's commitment to fostering a skilled, service-oriented workforce has established Thomson Reuters as a leader in customer support services. Leveraging distributed team management and OKRs, we have enhanced client relationships and delivered innovative solutions, ensuring robust performance reporting and top-notch customer satisfaction directly contributing to revenue growth.
Listed skills include Project Management, Customer Service, Sql, Systems Analysis, and 29 others.