Daniel Keller Email & Phone Number

Layton, Ut, Us

Magna, Ut, Us

United States

- Lead, direct and develop experienced professionals who exercise independence in their assignments. - Communicate with parties within and outside of the organization which includes customers, vendors and senior leaders.- Establish operational plans with measurable contribution towards the achievement of results of the Field Engineering department. - Focus on short-term and long-term operational plans with measurable input of improved product design, processes and standards in operational plans that have impact on the achievement of overall functional results. - Provide customer support through the performance of on-site installations, maintenance, as well as oversee any necessary diagnostics, troubleshooting, service and repair of complex equipment and systems- Generate and analyze various reports to develop more efficient and higher quality business practices. - Demonstrated ability to meet and exceed contractual requirements, deliveries and deadlines. - Develop technical training material and processes to include development and management of inventory and RMA processes. - Track and manage open items through a variety of sources (email, phone, databases, etc.) to ensure open items are actioned. - Global travel to customer and field offices to support sensitive, high-priority contracts to include high-risk areas. - Provide cost-analysis and assessments to meet customer requirements for various repair and training needs.

629Th Nsc, 58Th Bfsb, Towson, Md

The U.S. National Guard provided trained units to the states, territories, the District of Columbia, and globally. It is equipped to protect life and property and is ready to defend the U.S. - Train A+, N+, and Cisco systems to soldiers to comply with DoD standards. To include configuration of ASA Firewalls, Routers, Switches, KIV-7, REDCOM Slice (mini PBX), Active Directory, Exchange and Sun/Oracle Servers. - Ensure successful deployment of Joint Network Node (JNN v.6), Command Post Platforms (CPP v.2 and v4), Command Post Nodes (CPN) and implement communication security and network management monitoring software (SNMPc, SolarWinds, etc.).- Ensure proper configuration of network devices (ASAs, Routers, Swtiches), and variours other hardware/software technologies to ensure secure communications to the Department of Defense network. - Perform network monitoring and reporting to commanding officers of network vulnerabilities. - Configure virtual servers and workstations using ProxMox, VMware Server/Workstation, ESX/ESXi, VSphere and Oracle VirtualBox OSE with multiple OS platforms to include: Windows Server, Unix/Solaris, Linux, Windows XP/Vista/7. - Configure and maintain VMWare Virtualization Servers to include SQL, SharePoint, Domain Controllers, Exchange Servers and SAN/NAS Storage Servers. - Configure group/user policies, manage Exchange, Active Directory user accounts and permissions.

Magna, Ut

- Support Customer Services Representatives in answering technical, customer service and policy and procedure questions. - Handle escalated calls from customers who request to speak with management and address their concerns. - Assist in call-overflow to maintain a high "Grade of Service" standard.

Cyber Security

General Education, Ged