Roofing and Gutters

Help people determine if they have a water issue in their basement. If so, we find helpful lifetime solutions that meet their needs and most importantly their budget.

Retention Specialist - Saved over 200 customers per month from leaving the company as customers.

Accounts Receivable - I personallymanaged over 10 million dollars in accounts with a 90 percent of them were current under 30 day...

Trained in Oracle/JD Edwards software• Resolved any invoicing issues such as price discrepancies, billing address errors, product not beingreceived, etc.• Found business contact information using search tools.• Managed a 10 million dollar portfolio at 90% current• Fixed accounting errors on a daily basis• Developed over 1,000 contacts

Made contact via email, fax, telephone, or regular mail with accounts that were more than thirty daysdelinquent on their lease payment• Prepared documents to be submitted to attorney for legal action• Built relationships with internal and external customers• Set up and coordinated visits from repossession agencies• Determined the best course of action regarding the lease, the asset, and best option for the bottom line• Worked as a team with the collections group to meet the corporation’s standards of 2.5% delinquency• Demonstrated strong results for the portfolio and achieved best delinquency within my department• Met monthly and quarterly goals

Complied with all Fair Debt Collection Practicing Act rules and regulations• Generated over three hundred phone calls daily• Exceeded monthly goal each month• Adhered to core values of the company

Completed a two week seminar for debt collection• Attended four week training program with senior management regarding advanced collection techniques• Developed extensive negotiating skills over the telephone• Experienced in skip tracing and litigation cases