Daniel Kelly's Location
Ireland, Ireland
Daniel Kelly's Contact Details
Daniel Kelly personal email
- Valid
About Daniel Kelly
10 plus years experience in the tech sector as a support worker, now reskilling for specialization in cybersecurity.
Daniel Kelly's Current Company Details
Daniel Kelly Work Experience Details
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Associate Mdr AnalystThreatdownIreland
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Security Operations Center AnalystSonicwall May 2024 - PresentIreland* Providing security monitoring and incident response* Monitoring and analyzing logs and alerts to identify actionable security incidents* Proactive threat hunting to detect incidents and issues* Responding to, documenting, and investigating SOC tickets -
Support AdvisorShopify Jun 2021 - Jun 2023Cork, County Cork, IrelandResponsibilities include:* Phone, webchat and email support.* Business Coaching* Liaising with internal teams on behalf of merchants* Research projects -
Client Services ExecutiveDeloitte Mar 2020 - Jan 2021County Cork, IrelandSupporting teams and managers in both an ongoing, project support capacity and on an ad hoc basis as required.Preparation, issue and acquisition of letters requesting audit evidence from third parties.Preparation of reports, letters and other documents including branding, proof reading and formatting.Assisting audit specific administrative tasks.Organizing meetings, drafting agendas and minute taking. -
Customer Experience SpecialistVoxpro Sep 2017 - Dec 2019Cork City, IrelandCS Specialist and Case Manager.Primary duties include: Customer service, sales, technical support, case management, and data entry.Other duties include: Administration, escalation management, committee steering, mentoring, scheduling, research and project delivery.Two-time internal 'Above and Beyond' award winner and trained for coaching and leadership. -
Customer Care ExecutiveEir Ireland Feb 2016 - Sep 2017Cork, IrelandMobile customer care specialist for Meteor and Eir Mobile brands. Specialized in handling complex technical issues, long term cases and mentoring newer agents. Also filled deputy managerial role on an ad-hoc basis. -
Customer Service AgentXanadu Consultancy May 2015 - Nov 2015Cork, IrelandProvided customer support in the online gambling industry as part of a small but efficient team. Multitude of other responsibilities included working very closely with our compliance department. Experience in monitoring for risk, investigating possible fraud cases and detailed analysis of accounts and payment histories. -
Customer Service RepresentativeBlizzard Entertainment Jan 2015 - Mar 2015Cork, IrelandIn-game customer support for World of Warcraft, the world's largest online role-playing game. -
Customer Service RepresentativeAmazon Uk Jun 2014 - Jan 2015Cork, IrelandCustomer support across retail sales and deliveries, working closely with third party retailers and logistics partners. Also provided device support for the Kindle range of devices and had extensive experience in mentoring and training of new hires. -
Digital Marketing CoordinatorAll Kerry Tourism Ltd. Apr 2013 - Apr 2014Castleisland, IrelandDigital marketing coordinator in the tourism sector. Responsible for building and maintain relationships with clients and community groups as well as creating and updating website content.
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ResearcherLiberal Democrats May 2011 - Sep 2011House Of Commons, LondonGeneral PA duties - Organizing schedules, correspondence from constituents and the mediaCommunications - with staff members both in London and Bath offices and liaising with the media, the press office, and other MPs.Policy research - documents and briefings on a number of issues ranging from IT and copyright to the 2012 Olympic games, often on short notice.Researching hot topics, emerging issues, and preparing sensitive documents for briefing senior party members. -
Regional Campaign Coordinator - KerryDavid Norris For President Mar 2011 - Jun 2011Key tasks include the chairing of regular meetings to plan fundraising and canvassing events, updating the central office on our activities, planning and consulting with the central office on Senator Noriss’ public appearances and on policy issues. -
Campaign OfficerTom Fleming Td Jan 2011 - Mar 2011Responsible primarily for coordination of canvassing activities. Other responsibilities included briefings for media appearances and consultations on marketing and public relations. Also worked on Social Media campaigns.
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TreasurerUcc Historical Society Mar 2009 - May 2010● Responsible for the finances of the society and fundraising activities. ● Ensuring we remained in budget for the year’s activities. ● Key member of the team in the successful bid to host 2011 Irish History Students Association Conference. ● Acted as an advisor to the committee on matters pertaining to college institutions and relationships with outside bodies.
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Recording SecretaryUcc Philosophical Society Mar 2009 - Jan 2010● Responsible for recording the minutes of the committee and of all society meetings. ● Part of committee charged with the running of debates and house meetings. ● Worked with high profile public figures and academics who were guest speakers at our events. ● Assisted guest chairs and speakers and explained procedures of the house in the running of the debates. ● Helped with coaching and teaching of debating skills to new members.
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Class RepresentitiveUcc Students Union Sep 2008 - May 2009• Handled academic and administrative problems faced by students either by dealing with the issues within the academic department or by acting as a liaison between them and SU services.• Received training in handling problematic cases including medical and mental health emergencies, working with bureaucracies and outside bodies.• Worked with Students Union Officers on issue awareness campaigns and as part of teams integrating in new students to university environment.
Daniel Kelly Skills
Public Relations
International Relations
Social Media
Politics
Teamwork
Research
Political Science
Political Communication
Media Analysis
Manage Client Relationships
Customer Engagement
Mobile Devices
Digital Media
Digital Marketing
Public Policy
Political Campaigns
Fundraising
Daniel Kelly Education Details
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International Relations -
Distinction -
History & Politics
Frequently Asked Questions about Daniel Kelly
What company does Daniel Kelly work for?
Daniel Kelly works for Threatdown
What is Daniel Kelly's role at the current company?
Daniel Kelly's current role is Associate MDR Analyst.
What is Daniel Kelly's email address?
Daniel Kelly's email address is da****@****ail.com
What schools did Daniel Kelly attend?
Daniel Kelly attended University College Cork, Ucd Professional Academy, University College Cork.
What are some of Daniel Kelly's interests?
Daniel Kelly has interest in Cooking, Languages, Rugby, Political Philosophy, Technology, Hiking, Strategic And Tactical Planning, Travel, History, Biographies.
What skills is Daniel Kelly known for?
Daniel Kelly has skills like Public Relations, International Relations, Social Media, Politics, Teamwork, Research, Political Science, Political Communication, Media Analysis, Manage Client Relationships, Customer Engagement, Mobile Devices.
Not the Daniel Kelly you were looking for?
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Daniel Kelly
Ireland2gmail.com, ornua.com -
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Daniel Kelly
Ireland -
Daniel Kelly
Principal Data Scientist At Optum : Machine Learning | Ai | Data Science | Health InformaticsIreland3gmail.com, gmail.com, ulster.ac.uk
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