Daniel Keltner Email & Phone Number

Spring Hill, Tennessee

Cool Springs, Tn

Lewisburg, Tn

Customer Service Representative IICalsonic Kansei North America － Lewisburg, TNThe Customer Service Representative II acts as a liaison between customers and variousdepartments including Production Control, Quality Assurance, Shipping, Sales andFinance to ensure correct and on time delivery.Responsible for entering and analyzing customer requirements to ensure orders aredelivered on time per customers needs.Prepares proper shipping documents, coordinates shipping arrangements with domesticand or International carriers.Maintains accurate shipping records.Coordinates detailed emergency shipments.Responsible for entering and maintaining customer manual orders.Deals directly with the customer to solve problems.Work to reduce Premium Freight Cost.Investigate and special request from the customer on receiving discrepancies, designchange and inventory errors.Prepares the necessary shipping documentation by customer and distribute to theappropriate shipping location.Contacts transportation carriers for loading date/time and notifies shipping techniciansof loading schedules on a daily basis.Maintain accurate shipping documents.Responsible for handling after hour problems or missed shipments.Ensures that the ASN (Advance Shipment Notification) is sent to the customer in a timelymanner.Contact customers to confirm their orders and forecasts are correct in order forProduction Control to plan efficient build schedules for manufacturing as well asinformation being sent to our suppliers.Act as main point of customer contact.Assist in tracking shipments and providing alternative information.

Lewisburg, Tn

Quality Technician Calsonic Kansei North America － Lewisburg, TNMonitor information associated with the quality of a project, make processimprovements and evaluate corrective actions taken.Address any quality issues associated within a project and communicate tomanufacturing departments any quality alerts needed for successful launch.Communicate with supplier/vendor regarding non-conforming material/product.EducationEvaluating and tracking customer returns/rejects.Plans, develops and implements process controls to reduce customer rejects.Prepare any documentation associated with project launch and develop quality targets.Travel to customer location associated with product quality/function.Recommend design changes to correct Fit and Finish issues.Submit parts approval documentation to the customer.Document issues on Product Development Record through out development cycle.Communicate frequently with internal and external contacts on various issues.Performs other duties as assigned.

Lewisburg, Tn

Sales/Administration Wilson Motor Company － Lewisburg, TNProvided customer services to all levels of management clients.Conducted first-day new hire orientation, including all new hire paperwork.Developed and coordinated special events.Created and maintained cost analysis reports for the Director of Sales.Maintained customer database and generated monthly backlog reports.Checked customer credit line, and logged sales orders in to database.Created packing lists and shipping tags, maintained customer order tracking, andrecorded shipments.Negotiate Contracts, lease, and purchase prices.Contacted and responded to external business contacts at all levels inside or outside theorganization in a collaborative and professional manner using judgment and discretion.Prepared and processed monthly invoice billings and managed mailings; process allcustomers' credit card billing.Maintained and updated monthly spreadsheets for all bills and inventory.Communicated with customers, employees and third parties to answer questions,disseminate or explain information, take orders and address complaints.