- Work with account managers and clients to build, enhance, and maintain eCommerce and content sites - Continue to improve test coverage and documentation on numerous projects

-Design and develop websites ensuring strong optimization and functionality-Modify and implement designs generated by others to ensure quality products-Make changes to product based on feedback from management and users-Create visual concepts that communicate key ideas, product features, and promotions

-Serve as a network administrator for the WAN and management of network, phones and other systems interfacing with the network-Provide input for PC network policy, network planning, equipment installation, network operations, and the repair of network components-Provide guidance and mentoring for the Helpdesk Technicians-Serve as a Mimecast administrator to filter malicious email-Interact with vendors to troubleshoot various 3rd party hardware and software issues

- Receive, prioritize, document, and actively resolve end user technology-related questions and requests- Perform hands-on fixes at the desktop level for both hardware and software related issues- Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals- Evaluate and create process documentation for both the IT help desk and end users-Deploy and remotely manage end user iPads through Cisco Meraki MDM- Manage computer hardware and accessories inventory- Conduct purchasing of computer equipment based on user needs

-Assist in maintaining a hockey rink ice surface with other skate guards and referees-Perform upkeep of the batting cages, golf dome, and driving range fields and facilities

-Front End Coordinator: Manage up to 25 cashiers and work in tandem with other store departments to provide fast and efficient service; embody the company’s core values including superior customer service and career advancement, and encouraged other employees to do the same; conduct evaluations of cashiers and coach them to develop and enhance their skills and performances -Customer Service Desk: Train fellow employees regarding store policies and procedures; use problem-solving skills to rectify customer issues and concerns-Catering Customer Service: Helped customers to plan parties and events by providing relevant information and recommendations; cooperated with various outside departments to fulfill customers’ needs and special requests-Helping Hands: Worked in a team environment to complete necessary parking lot tasks; kept lot safe for customers and employees

-Member of the Network Computing Services team providing support and troubleshooting for work from home thin clients-Member of the End User Computing team performing installations of updated thin clients-Created user documentation for user thin client updates and technical documentation for new thin client images-Performed maintenance and upkeep of the Infrastructure and Engineering team’s Microsoft SharePoint site