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Directed the setup and adaptation of the Workforce Service Delivery (WSD) platform to meet the HR service delivery needs of the organization, which included configuring HR case management, employee service portals, and knowledge bases to suit organizational requirements.Developed and deployed HR case management processes within the WSD, incorporating workflows for incidents, requests, and changes specific to HR functions, thus boosting operational efficiency and enhancing the employee… Show more Directed the setup and adaptation of the Workforce Service Delivery (WSD) platform to meet the HR service delivery needs of the organization, which included configuring HR case management, employee service portals, and knowledge bases to suit organizational requirements.Developed and deployed HR case management processes within the WSD, incorporating workflows for incidents, requests, and changes specific to HR functions, thus boosting operational efficiency and enhancing the employee experience.Created and maintained HR-specific service catalogs within the WSD, focusing on user-friendly interfaces, streamlined service request handling, and compliance with organizational HR guidelines and procedures.Designed and refined employee self-service portals within the WSD to improve user experience, encourage self-service usage, and provide effortless access to HR services and information.Custom-designed and developed ServiceNow Customer Service Management (CSM) solutions to meet business needs, including tailored workflows, business rules, and UI policies.Facilitated the integration of ServiceNow CSM with Salesforce CRM through REST APIs, ensuring smooth data transfer and system synchronizationEnd to end Implementation of ITOM, including Discovery and Service Mapping, to align with organizational IT operations management requirements, establishing robust infrastructure visibility, dependency mapping, and service modeling capabilities tailored to the organization's IT infrastructure and business needs.Implemented resource management functionalities within SPM, allowing for the identification, allocation, optimization, and management of resources (e.g., human, financial, technical) across projects, portfolios, and business units. Integrated Service Portal with various ServiceNow modules (ITSM, ITOM, ITBM, HR) and external systems through APIs to facilitate smooth data flow, automate processes, and ensure consistent and accurate data synchronization across platforms Show less

Customized the HRSD data model to meet organizational specifications, including the creation and modification of tables, fields, and their relationships.Implemented robust security measures, including access controls and data protection policies, to safeguard sensitive HR information.Designed and developed the HR Service Catalog with an intuitive interface, ensuring that services are easily accessible to employees.Executed a comprehensive implementation of Service Portfolio… Show more Customized the HRSD data model to meet organizational specifications, including the creation and modification of tables, fields, and their relationships.Implemented robust security measures, including access controls and data protection policies, to safeguard sensitive HR information.Designed and developed the HR Service Catalog with an intuitive interface, ensuring that services are easily accessible to employees.Executed a comprehensive implementation of Service Portfolio Management (SPM) to align with the organization’s software portfolio management needs. This included developing capabilities across Agile Development, Project Portfolio Management (PPM), Application Portfolio Management (APM), Demand Management, and Resource Management, tailored to the organization’s software environment, project portfolio, and business objectives.Implemented Project Portfolio Management (PPM) features within the SPM, setting up project governance, portfolio planning, prioritization, and execution processes. This optimized project portfolios, resource allocation, and project delivery to ensure alignment with the organization’s goals, objectives, and strategic initiativesEmployed ITOM, Discovery, and Service Mapping analytics tools to produce detailed reports, dashboards, and metrics. These insights covered infrastructure visibility, service dependencies, performance, availability, and reliability, providing valuable information to IT operations teams, service owners, and stakeholders.Optimized and automated procurement processes within ITAM using SAMPro and HAMPro functionalities, streamlining asset procurement, improving vendor management, and ensuring adherence to organizational procurement policies.Developed and implemented a robust risk management framework within the GRC / IRM, including performing risk assessments, identifying critical risk indicators, and creating strategies to effectively mitigate identified risks. Show less

Integrated the ITSM module with other ServiceNow modules, such as CMDB and ITOM, as well as external IT systems and tools, to enhance data exchange, automate ITSM processes, and maintain data consistency, accuracy, and synchronization across platforms, thereby supporting comprehensive IT service management and operational excellence.Employed ITOM, Discovery, and Service Mapping analytics tools to produce detailed reports, dashboards, and metrics. These insights covered infrastructure… Show more Integrated the ITSM module with other ServiceNow modules, such as CMDB and ITOM, as well as external IT systems and tools, to enhance data exchange, automate ITSM processes, and maintain data consistency, accuracy, and synchronization across platforms, thereby supporting comprehensive IT service management and operational excellence.Employed ITOM, Discovery, and Service Mapping analytics tools to produce detailed reports, dashboards, and metrics. These insights covered infrastructure visibility, service dependencies, performance, availability, and reliability, providing valuable information to IT operations teams, service owners, and stakeholders.Utilized data from Discovery and Service Mapping to implement proactive monitoring and management strategies. This included identifying and addressing infrastructure issues, service disruptions, and performance bottlenecks, thereby enhancing IT service availability, reliability, and overall user experience.Applied responsive and mobile-friendly design principles to the Service Portal, ensuring optimal performance and user experience across desktops, tablets, and mobile devices. Techniques such as responsive frameworks, media queries, viewport configurations, and adaptive design patterns were used to support a variety of user devices, screen sizes, and resolutions.Set up and managed MID Servers for integration between Active Directory and ServiceNow, ensuring data encryption.Developed and configured Governance, Risk, and Compliance (GRC) modules, including policy and risk management, citation creation, risk frameworks, and reporting.Integrated REST and SOAP messages with ServiceNow and customized applications using Business Rules, Client Scripts.Delivered user training and support for SecOps functionalities, promoting effective use of the platform among security analysts, incident responders, and other stakeholders, and fostering a culture of ongoing learning and collaboration within the security operations team. Show less

Developed responsive web pages using HTML5, CSS3, and JavaScript, ensuring a seamless user experience across various devices by implementing media queries and flexible grid systems.Built reusable React components using JSX and ES6+, optimizing performance with React hooks and context API for state management in complex applications.Successfully integrated Angular services with Vue.js components in a hybrid project, maintaining consistency and functionality across different sections of… Show more Developed responsive web pages using HTML5, CSS3, and JavaScript, ensuring a seamless user experience across various devices by implementing media queries and flexible grid systems.Built reusable React components using JSX and ES6+, optimizing performance with React hooks and context API for state management in complex applications.Successfully integrated Angular services with Vue.js components in a hybrid project, maintaining consistency and functionality across different sections of the application.Leveraged SASS/SCSS for advanced styling techniques, creating nested styles, variables, and mixins to maintain clean and manageable CSS code in large-scale projects.Utilized Chrome DevTools and Firefox Debugger to diagnose and resolve complex issues in JavaScript, improving code reliability and application stability.Implemented RESTful API integration using Fetch API and Axios in JavaScript, managing asynchronous data fetching and rendering dynamic content efficiently.Actively contributed to a multi-developer project using Git, managing branches and pull requests to merge code written in different languages without conflicts.Minimized load times by optimizing JavaScript and CSS bundles using Webpack and Gulp, and implemented lazy loading techniques to enhance overall application performance.Ensured cross-browser compatibility by using Babel to transpile ES6+ JavaScript into ES5, and applied CSS fallbacks for unsupported features, resulting in consistent functionality across all major browsers.Developed and refined interactive UI elements using jQuery and vanilla JavaScript, enhancing user engagement with smooth animations, dynamic forms, and real-time feedback mechanisms. Show less