Develop, direct and evaluate the activities of the departments assigned to promotional campaignsI do prospecting; acquisition of new sub-agentsI design the policies and procedures relating to the service of recruiting new bank agents and I apply themI establish forecasts in collaboration with the department of visits and training of banking agents on the use of the USSD application and their supportI participate in the strategic development of the companyI prepare and present verbal presentations during trainingI perform all other tasks necessary for the proper functioning of the department

As part of the investigation of vitamin A supplementation and deworming of children with Mebendazole, I carried out the following activities:Carry out descents on the groundMake contact with target households.Enter information into forms and questionnaires using the KOBOCOLLECT application.Validate the correct understanding with the person of the questions and answers by respecting the rules.Submit report

Take calls from online subscribersEnsure 80% quality in taking callsManage call center teams (up to 4 employees)Monitor call flowsControl the quality of call taking by call center agentsCalculate and evaluate team performanceDetermine the objectives to be achieved according to the instructions of the supervisorCarry out any other operations requested by the hierarchy

As part of the execution of commercial and promotional work, I perform the following functions:I was promoting the company's brand, ensuring that strict business ethics were maintained.I made sure that the objective assigned to me was reached (fixed Target) per month in terms of expected performance (100%)As part of logistics management, I was responsible for the proper management of the resources allocated to me (kits) and other equipment.Finally, I participated in the morning and periodic briefings, as well as in all the activities.