Site Manager
Dex 600Nortel Titan 5500Nortel DMS 250/300/100ETellabs 532 DACSCarrier Access MultiplexerNagios; Responsible for the overall performance of company’s network operations center and switch.Daily activities include programming, implementing and administering hardware/software applications and solutionsWork closely with upper management to analyze network needs and recommend upgrades & changes in technology All scheduling for 24/7 NOC and on call rotation.Provide solutions on internal design, configuration and turn up of all customer and carrier circuits’ includingT1, E1,DS3, OC3, OC12, OC48 ,1000 base t,10g.Provide all levels of escalation support on all network related issues.Coordinate and spearhead project meetings with internal teams and customers.Effectively communicate to entry level team, peers, and higher management of all pertinent issues.Oversee the installation, operation and maintenance of voice/data telecommunications hardware and software.Develop and implement SOPs to ensure customer requests are managed effectively and efficiently.Assist collocate customers with installation and moves, etc.Key Accomplishments:Successfully moved switching network from DMS/Cisco platform to Veraz platform resulting in a significant increase of revenue for the company. Oversaw successful deployment of Nagios Network Monitoring system to every major piece of 10g ring and both switch sites which allows alarm monitoring at the NOC.
