Daniel Kihm Email & Phone Number

Remote

Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and aligned with stakeholder’s needs.

Managed services and support for Fortune 500 Companies serving as the main contact for Concur, ensuring positive support experiences for client administrators.Established engaging relationships and built trust in our technology at our most premier client/industry size. Elevated duties included handling escalations, advocating across multiple technical platforms, and quarterbacking solutions for clients.Engaged in onboarding new clients and expansion projects - often the first face incoming clients will see, assessing initial needs, and walking clients through implementation process. Lead in multiple internal team initiatives including onboarding, release notes, and process documentation.

Marietta, Georgia, United States

Performed air quality emissions testing according to EPA methods on open and stack sources. I coordinated testing projects throughout the Southeastern US servicing our 150+ clients Served as primary contact for clients requiring environmental assistance. Prepare product or service reports by collecting and analyzing customer informationDeveloped EPA level reports for all clients at project conclusion.As laboratory supervisor I managed small team of lab technicians and assisted in inter-laboratory communications. Many samples required subcontracting so I was responsible for all samples, chains-of-custody, purchase orders and any other contact within laboratory industry.Helped create company-wide quality control/assurance manual and guided company through biannual lab accreditation audits