Daniel Kinyua Email & Phone Number

Nairobi County, Kenya

- Provide user support in the use of hardware and software, including Guests’ ICT services.- Ensure the smooth operation of all ICT equipment within scope.- Ensure data integrity, data security and proper data organization on all user workstations.- Upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations.- Ensure the availability of comprehensive and updated documentation concerning equipment under scope.- Troubleshooting of all user hardware and software problems on workstations and peripherals.- Installation of software on workstations and configuring them to the network as per ICT policy.- Configuration and deployment of ICT Hardware including Computer Networks devices.- Assist in the enhancement of ICT Systems and the optimal application of existing systems by helping user departments identify systems improvement and enhancement needs.- Assist to ensure optimum user skills by identifying users training gaps and conducting and coordinating training on user applications.- Assist in ensuring Data Backup procedures as per ICT policy.

Nairobi County, Kenya

-Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks(Antlabs, Ruckus APs, Mikrotik), network switches(Cisco, D-Link, Engenius), WAN/LAN, Active Directory, Firewalls(Sophos, Fortinet) and VPN applications.-Assist in coordination with vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.-Assist in overseeing and handling configuration for On-prem Servers, Workstations, Networking equipment, PABX(Asterisk × FreePBX), email accounts(Microsoft 365), and also support for the underlying server/desktop infrastructure. - Assist in configuring and handling virtualization techniques (Hyper-V) for our Windows-based servers due to it's seamless integration with Microsoft technologies and cost-effectiveness. -Day-to-day support of all IT systems especially Oracle Hospitality Solutions including Micros Opera, Simphony, Infor SunSystems & Materials Control.-Frequent backup and logging of IT systems-Assist in preparing policy & procedures for the IT Department and for the user department.-Setup audio visual equipment for guests in conference rooms.-Respond to Information Technology issues on a daily basis both accurately and in a timely manner.-Basic end-user support on technical issues covering PC hardware, Printers, computer peripherals, Mobile devices (iOS, Android) and network connectivity.

Nairobi County, Kenya

-Kept team technical documentation and inventory records updated-Assisted with installation and upgrading of software to meet changing team needs-Completed minor support issues with minimal oversight to solve end user problems-Shadowed qualified technical team members to develop skills-Helped users remotely to address their computer issues

Undergraduate, Computer Science, Second Class Upper Honors

Certificate, Proficiency In Computer Applications, Distinction