Senior Vice President - Business Development
Centrica is a UK based Global Residential, Commercial & Industrial Energy & Services company which operated in North America as Direct Energy prior to the sale to NRG in May 2021. Direct Energy focused on building a residential home services capability to expand capabilities to its 3m energy customers in North America, similar to what Centrica achieved in the UK with British Gas Energy & Services. After selling RSG to Centrica in 2004 (see below), we acquired Maintenance, Repair, Replacement and Home Warranty capabilities in the US and integrated those capabilities onto a common platform. This resulted in $1.2b of branded end customer revenue through owned and franchised operations under the One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, Mister Sparky Electric, Home Warranty of America Protection Plans and Airtron HVAC New Construction brands. 2004 to 2011: Reviewed ~ 50 potential acquisition candidates, closed and integrated eleven of these candidates (including two transformational acquisitions) and divested / shutdown eight non-strategic businesses to minimize losses in the HVAC New Construction business during the 2008 financial crisis. Acquired businesses represented ~ $500m in annual branded revenue at time of acquisition.2012 to 2014: Led Information Technology, Success Group International (Affinity Membership), Buy Max (Procurement), Success Academy (Training), Success Ware 21 (Software) and the National Call Center business units supporting owned, franchised and affinity businesses. Led cost optimization initiative across the North American services business representing ~ $25m in annual savings. 2015 to 2019: Migrated 6 of 8 acquired software platforms to Microsoft Dynamics AX and Hitachi Field Service Automation. Standardized business processes and transformed sourcing and supply chain activities across the enterprise to support this initiative.