 Manage staff of 75 family members. Maintain labor at 17%. Achieved over $4 million in annual sales. Increased service standard to over 80% on Mindshares. Responsible for training incoming GM’s for other locations. Promoted to the busiest store in the region.

 Managed staff of twenty-five employees. Created, developed and implemented new standard operating procedures. Directly responsible for maintaining labor under 10% for restaurant and overall revenue to exceed $1 million.  Prepared bi-weekly payroll, and human resources documentation, menu updates and design, as well as managed scheduling of the staff. Conducted counseling, terminations.  Responsible for budgeting, invoices and running the floor.  Developed and implemented goals and guest service standards that increased overall guest satisfaction scores.  Oversaw restaurant re-concept and reconstruction in 2009, including decisions of menu implementation and new overall concept.

 Supervised staff of over twenty-five employees.  Selected to hire, train and develop new front/back of the house, and kitchen personnel. Served as a liaison and coach for new hires.  Conducted daily staff meetings to boost morale and reinforce company and individual goals for outstanding customer service.  Mediated and resolved guest complaints with diplomacy that exceeded company and guest expectations.  Prepared daily transaction and end-of-shift documentation.  Controlled labor and portion cost by preparing daily master prep list for daily kitchen prep work.  Conducted monthly inventories of food and beverage.