Lead engaging 90-minute tours of Oracle Park for diverse groups, showcasing key areas such as the field, dugouts, and press box while ensuring visitor safety and adherence to policies.Exhibit high energy and adaptability in delivering compelling narratives about San Francisco Giants' history, significant events, and Oracle Park's unique features to guests of all ages and backgrounds.Utilize excellent verbal and interpersonal communication skills, creating a welcoming atmosphere and delivering superior customer service throughout the tour experience.Communicate comprehensive knowledge of baseball, team history, and current events to provide insightful commentary and expertly address visitor inquiries, adapting tour content for various group types and special occasions.

Design and build one-to-many programs that guide new and existing customers towards an optimized Box experience.Run targeted campaigns to drive adoption, sophistication, and drive new use cases across various customer segments.Develop new programs and implement strategies to make an impact for customers at scale.Analyze usage behavior and program statistics to foster a solid understanding of our customer base and the scaled program health.Automate initiatives to make the entire team more efficientBuild out tools and other resources to support and track program success.Host customer consultations to understand and address their business needs through their investment in Box.

*Partner with Customer Success Managers on key strategic accounts to generate new types of insights and analysis methodologies that directly address the challenges they face day-to-day in customer-facing contexts.*Deliver customer insights, develop new metrics, and emphasize actionable data through compelling narratives that directly influence the account management strategies of the Customer Success organization.*Develop reporting tools that highlight key trends or changes in usage metrics that enrich the Customer Success Manager’s ability to prepare for customer meetings.*Provide consultation for the development, and ultimately assist in the execution and communication, of various initiatives or experiments aimed at improving customer adoption.

*Deliver reports regarding support metrics and customer health on a weekly basis to product and sales teams on a basis utilizing SQL, Salesforce, Excel, and other CRM tools focusing on significant customer success metrics.*Design dashboards to monitor, analyze, and report on key member metrics in regards to support cases, population changes, customer satisfaction, and account health.*Serve as the primary contact for customer success and support metrics reporting supporting the product team.*Curate customer lists for targeted marketing campaigns and user research projects based on usage and performance metrics.*Advocate for customers by collecting quantitative and qualitative data on customer usage and delivering this vital information to our developers. Drive improvements in the product's UI/UX through this highly-detailed reporting process.

Utilize SQL, Excel, and Google Sheets to initiate and conduct analyses to aid and maintain the accuracy of Large Customer Sales datasets.Provide customer support and data maintenance to Large Customer Sales & Sales Operations teams at Google.Develop research questions and manage projects that directly contribute to increased data accuracy company wide.

Guide private and corporate tours ranging from 1 to 50 participants, demonstrating strong crowd management and engagement skills.Craft unique and memorable tour experiences, showcasing in-depth local knowledge and a passion for storytelling.Provide personalized attention to tour participants, ensuring a high level of customer satisfaction and positive feedback.Develop and deliver engaging, informative content tailored to diverse audience needs and interests.Communicate compellingly and compassionately in both one-on-one and group settings, adapting to varied audience dynamics.

Provide customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory.Maintain cooperative working relationships with all necessary departments to ensure sales are generated and are processed efficiently to achieve customer satisfaction.Contact cold and warm prospective customers through a combination of telephone and in-person contacts to obtain appointments for sales meetings.Close sales, gather all detailed information, and develop a sales plan for the account.

•Construct and implement marketing and promotion campaigns, expanding our customer base by 31% resulting in a revenue increase of 212%.•Design functional and stylish multimedia travel itineraries for clients, maintaining communication and support for them before, during, and after their travel.•Maintain and organize customer database, increasing company efficiency and profitability, helping to increase our profit per booking by 154%.

Assisted Drs. Samuel Connell (Foothill College/UCLA) and Chad Gifford (Columbia University) in fieldwork investigating pre-Columbian fortresses in the Ecuadorian Andes. Duties included:Plan day-to-day project activities, design research agendas.Manage excavations, teach students methodological, scientific, and technical aspects of archaeology.Identification, cleaning and processing of artifacts.••Teach students ethnographic methods, aiding in their real-life application of skills such as participant-observation, interviews and ethnoarchaeological theory.••Collaborate with community leaders and program directors to create educational experiences for students that also benefit the people of our host town, such as assessing the potential benefits of constructing an traditional indigenous health center in Cangahua.

Assist in excavation plan and design. Compilation and interpretation of collected artifacts and data.Conduct research utilizing local reference documents and past archaeological reports.Assist in report-writing and document preparation in order to present findings.

Physical labor, managing the aesthetics and functionality of the property. Gardening, construction, irrigation, housekeeping, general maintenance, inventory.

Teach group and individual swimming lessons for children aged 0-15, as well as adults of all ages. Maintain safety in both infrastructure and interpersonal practices at and around the pool. Communicate and coordinate safety procedures with the other departments of the gym.

•Excavate the classic Maya site of El Aguacate, working with Dr. John Morris of the Belize Institute of Archaeology.•Engage in both cultural anthropological and archaeological methodologies, utilizing skills like participant-observation working on a contemporary organic Maya farm and processing lithics and ceramic sherds for analysis.•Practice applied anthropology, designing and carrying out a community service project which obtained necessary educational and recreational supplies for the students in the rural town of San Jose Succotz.

Sell mobile devices and services to prospective customers. Maintain customer service through follow-up calls and consultations past the point of sale. Reach set monthly sales objectives through in-store sales and in-person cold calls throughout the community.Accomplishments:Routinely exceeded monthly sales objectives, helping make our store consistently one of the top-grossing in the region. Established an unprecedented reputation with the local customer base through personalized care, consultation, and follow-up, contributing to a growth in business through word-of-mouth.