Daniel Klemens Email & Phone Number

Greater London, England, United Kingdom

- Logging incidents and service requests into the RFU IT service management tool.- Setting the correct priority and severity to all requests.- Logging, responding and managing customer requests for the externally facing Game Management System all the way to resolution.- Assisting in pre-release testing, providing feedback on success criteria for our externally facing services and products.- Assigning and escalating incidents and service requests to 2nd/3rd support team members… Show more - Logging incidents and service requests into the RFU IT service management tool.- Setting the correct priority and severity to all requests.- Logging, responding and managing customer requests for the externally facing Game Management System all the way to resolution.- Assisting in pre-release testing, providing feedback on success criteria for our externally facing services and products.- Assigning and escalating incidents and service requests to 2nd/3rd support team members and third parties.- Following up on open incidents/service requests with support teams and third parties via email, phone and face-to-face methods.- Providing regular feedback to users on the status of their issues including third party escalations. - Assisting in maintaining the GMS knowledge base with detailed customer-facing documentation to a high standard, ensuring an increasing portion of tickets are resolved using the KB. - Managing the historical backlog of tickets making sure that the end user is communicated to at all times throughout the life cycle.- Managing information and general administration support for the IT service management tool, keeping all records up to date.- Ensuring all incidents and service requests adhere to SLAs and are recorded accurately against KPIs.- Ensuring all completed tickets are closed to the satisfaction of the requestor.- Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans Show less

London, England, United Kingdom

- Assisting in processing entries with a bespoke software, systems-based data and data entry.- Database matching and input for hundreds of media companies.- Adhering to KPI's and targets.- Quality control to ensure global creative was sufficient for judging.- Liaising with creative agencies around the globe.

Melbourne, Victoria, Australia

- Assistant running the day to day of Australia's largest art gallery.- As a VSO giving tours, information, invigilation and representative of the gallery.- Worked with the Creative Learning Team running activities and events.- Supervised and helped operate the box office and office for NGV's paid exhibitions with tasks of cash handling, sales and audience targets and programming assistance of exhibitions and events.

Toronto, Ontario, Canada

- Supervisor at the TIFF Bell Lightbox - a centre for film and events in Toronto overseeing a team of 20 in the customer service and box office department.- Worked with global clients and artists in setting up the centre's year round film program and then in September my duties expanded for the Toronto Film Festival with attendance of half a million.- Duties year round included office administration, sales and audience projections and running the day to day of the box office and… Show more - Supervisor at the TIFF Bell Lightbox - a centre for film and events in Toronto overseeing a team of 20 in the customer service and box office department.- Worked with global clients and artists in setting up the centre's year round film program and then in September my duties expanded for the Toronto Film Festival with attendance of half a million.- Duties year round included office administration, sales and audience projections and running the day to day of the box office and customer service department. Show less

London, England, United Kingdom

- Worked for the 80-country distributed lifestyle magazine in their customer servicedivision.- Liaising with global clients via email and phone pertaining to Monocle's products andmagazines. This included dealing with faults, sales, customer escalation, subscriptionsand orders.- Often positioned at the front desk of Monocle's Mayfair office in London as receptionist taking calls, organising meeting rooms, processing security passes and inviting guests to the building.

London, England, United Kingdom

- Worked as an assistant to the legal team at Western Union's London Office.- Role included day to day running of the department, office administration, file organising and data entry covering a global scale of data that had been sent to the Hammersmith Office.

London, England, United Kingdom

- Ran events and the community engagement both in London and at art fairs in Mexico Cityand Europe.- Cash handling of merchandise at the gallery in their retail department and the day to dayrunning of the space which at times had hundreds of patrons.- Receptionist at their Mayfair and Angel galleries looking after clients, organising meeting rooms, connecting public with the team at the gallery.

Melbourne, Victoria, Australia

- Worked at Australia's centre for film in their customer service department.- Front of house duties included receptionist, information guide, invigilator and tour guide.- On an average day ACMI welcomed 1000+ patrons.- Part of ACMI's ticketing team working with ticketing software and large numbers of patrons every day.

Certificate In Mental Health, Mental Health Counseling/Counselor

Bachelor Of Arts - Ba, Literature And Media

Bachelor Of Acting, Acting