Daniel Klinkner Email & Phone Number

Kent, Washington, United States

- Employed, configured, and maintained a variety of military offensive, navigational, communications, and protective equipment- Coordinated with squadmates to effectively perform complex team- and squad-level maneuvers- Led a trainee fireteam through numerous training exercises- Built mental toughness and precise time management necessary for high-stress performance- Upheld Army operational procedures, safety protocols, and standards of conduct through all assigned tasks

Mountain View, Ca

- Created scripts in SQL to pull field data and overall project metrics- Built tools to visualize data outputs and project metrics- Assessed and graded thousands of field surveys for quality control purposes- Led three-person QC team for the Americas- Provided regular written and verbal performance feedback for field operators- Trained field and office personnel in a wide variety of tasks- Tracked, maintained, and assigned inventory of over 400 smartphones and smartwatches, and handled the purchasing and shipping of new devices- Provided real-time troubleshooting for operators with malfunctioning devices or apps- Coordinated operations between nine field teams across the US and internationally- Prepared and formatted data outputs for engineers- Managed field operations, data output, and stakeholder engagement for six experimental projects- Identified, reported, troubleshot, and tracked bugs with Android operating system, experimental apps, and internal tools and databases- Wrote and maintained policy and procedure documentation- Assisted in preparing monthly and quarterly business reports for managers- Consulted on job interviews for prospective candidates for field and office teams- Conducted in-depth demonstrations of field operations and office procedures for senior Google managers, engineers, and visiting scientists and hardware experts- Served as subject matter expert for most operations conducted by team

Mountain View, Ca

Note: This was the same position as the Cognizant position above; Google changed vendor management companies but kept our team, so my direct employer changed but the client company and role did not.- Created scripts in SQL to pull field data and overall project metrics- Built tools to visualize data outputs and project metrics- Assessed and graded thousands of field surveys for quality control purposes- Led three-person QC team for the Americas- Provided regular written and verbal performance feedback for field operators- Trained field and office personnel in a wide variety of tasks- Tracked, maintained, and assigned inventory of over 400 smartphones and smartwatches, and handled the purchasing and shipping of new devices- Provided real-time troubleshooting for operators with malfunctioning devices or apps- Coordinated operations between nine field teams across the US and internationally- Prepared and formatted data outputs for engineers- Managed field operations, data output, and stakeholder engagement for six experimental projects- Identified, reported, troubleshot, and tracked bugs with Android operating system, experimental apps, and internal tools and databases- Wrote and maintained policy and procedure documentation- Assisted in preparing monthly and quarterly business reports for managers- Consulted on job interviews for prospective candidates for field and office teams- Conducted in-depth demonstrations of field operations and office procedures for senior Google managers, engineers, and visiting scientists and hardware experts

Mountain View, Ca

- Created scripts in SQL to pull field data and overall project metrics- Built tools to visualize data outputs and project metrics- Assessed and graded thousands of field surveys for quality control purposes- Provided regular written and verbal performance feedback for field operators- Provided real-time troubleshooting for operators with malfunctioning devices or apps- Coordinated operations between seven field teams across the US and internationally- Prepared and formatted data outputs for engineers- Wrote and maintained policy and procedure documentation- Worked with Google program stakeholders to determine goals and refine procedures

Mountain View, Ca

- Contributed to ground-truth dataset for engineers using proprietary mapping apps- Worked with experimental equipment to perform precision GPS tests- Helped ensure stability of apps and platform versions for users by testing unreleasedproducts for errors- Developed experimental procedure to gather elevation data for buildings- Processed raw GPS outputs into usable datasets and prepared presentations on results for engineers and management

Santa Cruz, Ca

- Multitasked between recording customer orders, processing transactions, and food/drink preparation- Cleaned and secured shop every night for close- Formed personal rapport with regular customers to guarantee satisfaction- Ran cash revenue to the bank for deposit on behalf of the owners- Assisted in the purchase and transportation of supplies for the shop- Deep-cleaned back areas of shop to ensure health code compliance