Daniel Knight Email & Phone Number

London, GB

• Member of the Membership and Stakeholder Engagement (MSE) Leadership Team.
• Responsible for the organisation, development, implementation and evaluation of communications strategies, projects and campaigns for NHS Resolution’s Practitioner Performance Advice and Primary Care Appeals functions.
• Lead on business critical corporate projects, including delivery of NHS Resolution’s corporate stakeholder feedback programme, oversight of MSE contacts management and co-ordinating the corporate approach to primary.
• Formulate long-term relationship development plans with stakeholders based on understanding current and changing needs. Includes government departments, professional bodies and independent sector healthcare providers.
• Oversee the management of appropriate tools, channels and protocols to support the internal capture, retrieval and sharing of intelligence gained via NHS Resolution’s programme of strategic relationship management.
• Provide expert communication, engagement and reputational management advice to the board, senior management team and other senior managers on communications and engagement frameworks, processes, protocols, tools and.

London, United Kingdom

• Set strategic direction for engagement with key stakeholder groups, including patients/patient bodies, students, registrants, professional bodies and government.
• Create and manage proactive stakeholder engagement programmes, delivering workstreams to ensure effective and measurable engagement.
• Develop stakeholder engagement tools for management and evaluation of activity, including feedback mechanisms, stakeholder databases and an events calendar.
• Provide advice to internal stakeholders at all levels, ensuring consistent messaging across the organisation and regular engagement with key audiences.
• Deliver communication and engagement plans for key strategic projects, ensuring deadlines and objectives are met and outcomes are evaluated.
• Manage and deliver a range of events, from intimate workshops with small groups, to launch events with panels of expert speakers and 170 delegates.

• (Previously Communications and Digital Marketing volunteer: Nov 2016 – Nov 2017)
• Lead the charity’s communications function, setting strategic objectives and scheduling activities to engage with stakeholders, whilst evaluating campaigns.
• Contribute to Trustee meetings and the running of the charity.
• Creation of the charity’s social media strategy, incorporating objectives, audiences, key messages, channels, resource and evaluation.
• Manage a social media team to produce and schedule content, respond to messages and monitor alerts and analytics.
• Lead fundraising campaigns, successfully achieving effective coverage through print, online and broadcast media.

Kennington, London

• Setting strategic direction for the publishing function, to develop publications and widen reach to key audiences, whilst forward planning work for the Communications Department as part of the management team.
• Communicating with stakeholders at all levels, regularly presenting to HCPC's Executive Management Team, collaborating with departmental leads, chairing meetings and networking with key external stakeholders at events.
• Project management of communications projects, delivering and maintaining communication plans, and ensuring deadlines and objectives are met.
• Management of the publishing function, leading the production of publications, developing a catalogue of over 125 publications and managing the publishing budget.
• Line management of a publishing team / management of project teams, directing work to ensure deadlines are met, whilst motivating them to find new opportunities to achieve objectives.
• Brand management including reviewing, updating and promoting the organisational visual identity and house style documents, to ensure they remain consistent, professional, and engaging for all audiences.

Kennington, London

• Assisted with the publishing function, including copywriting, briefing designers, copy editing, proof reading, print buying, distribution and stock maintenance.
• Played an integral role in re-branding the range of publications, stationery and website / intranet as a member of the project to change the name of the organisation.
• Proactively produced content for the website and handled CMS issues.

Kennington, London

• Provided administrative support to a team of nine, incorporating events, media, publishing, stakeholder communications and digital.
• Event management of all-employee events for 160 members of staff. Providing effective budget management, planning the events, booking venues, caterers, speakers and travel, and hands on management at the events.

Kennington, London

• Provided effective customer service through face to face, telephone, email and written communication.
• Supervised progress and ensured deadlines were met within the registration renewal team and trained new members of staff on the renewal process.

Msc Marketing Communications, Distinction

Ba, Film, Radio And Television Studies With English, 2.1

Education record