o Promptly responded to inquiries and requests from prospective customers.o Investigated and resolved customer inquiries and complaints in an empathetic manner.o Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.o Schedule shipments, create finished and raw good items, and create the dock schedules by being organized and detail orientated.o Create jobs, projects, shipments, and recipes. o Inventory of product.o Thorough knowledge of Microsoft Office.o Demonstrated superior teamwork as well as the ability to work independently by being a flexible manager who adapts well to change. o Effectively and responsibly complete all tasks by multi-tasking, prioritizing, and goal setting in sometimes stressful situations.

o Handled all customer relations issues in a gracious manner and in accordance with company policies while prioritizing customer satisfaction.o Educated customers about the brand to incite excitement about the company’s mission and values.o Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.o Organized special events in the restaurant, including receptions, promotions and corporate luncheons.o Correctly calculated inventory and ordered appropriate supplies.o Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.o Carefully interviewed, selected, trained and supervised staff.o Conducted timely performance evaluations for all front of house staff.o Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Night Auditor • Assisted guests checking in and out while using the point-of-sale system, handling money, processing credit and debit cards, and resolving billing issues. • Demonstrated a thorough knowledge of hotel information, product knowledge, and answering guest questions and inquiries. • Responded to guest inquiries and concerns in a timely, friendly, and efficient manner.

o Supervised and directed all merchandise and shipment processing for high value cageo Performed pick and pack functions using RF scannero Performed regular cycle count to maintain 100% inventory accuracy

o Completed all point of sale opening and closing procedures, including counting the contents of the cash register.o Promoted the business through participation in and sponsorship of community events.o Strategically scheduled team members to maintain optimal staffing levels at all times.