Daniel Koch Email & Phone Number

• Direct support for Partners during the onboarding process, throughout the end of their enrollments
• Assisted in order submissions, agreement changes, policy updates, reviewing and correcting legal documents
• Technical case and escalation management

• Dynamic team of employee volunteers, developing fun and unique ways to impact our F-M area non-profits
• Habitat For Humanity, Giving Hearts Day, YWCA, Food Bank of Fargo, and other local organizations
• Planning and execution of employee appreciation parties and company events

• Reviewed all quotes that required approval/rejection. Escalation management for each quote that needed an exception to be granted
• Calls and presentations with Sellers and technical support teams from across the globe
• Monthly syncs with stakeholders to provide program updates focused on continued overall growth, while also providing quality services and maintaining program standards

• Approve and process orders, within compliance and SLA, for the Microsoft Sales Team
• Support direct customer requests, account reviews, escalation management on support/technical cases
• Provide compliance training for client
• Established a (Monthly/Quarterly/Yearly) communication on program specifics and current trends
• Assisted in developing a product, revenue, query tracking system hosted on Power BI
• Onboard and train all new MPSA Ops Specialists

• Food preparation while maintaining safe practices and clean kitchen standards
• Keeping stock, reporting to owner/manager

• Front and back of the house depending on need, flexible team collaboration
• Dinner service and private parties, supper club atmosphere with unique dishes and cocktails updated weekly

• Molding parts and equipment from fiberglass/resin, sanding, grinding, buffing, and packaging of all parts
• Health and Safety standards met, zero accidents/injuries

• Managed and supported all business functions and offerings
• Provided excellent customer service
• Ordered food/supplies from our distributors and maintained stock

• Provided customer service, working with both buyers and donators
• Data input on daily/monthly sales, filing paperwork, and displayed all floor and hanged items on location

• Caring for developmentally disabled men ranging in age and backround
• Provided a comfortable, safe, community engaging atmosphere for clients
• In-home support and onsite locations
• Medication management
• Transportation (Hobbies, Groceries, Doctor Visits, etc)

Bachelor Of Fine Arts - Bfa

Associate Of Arts - Aa, Fine And Studio Arts

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

High School Diploma, High School/Secondary Diplomas And Certificates