Daniel Koonce Email & Phone Number

On-site and phone support to the Field Service Organization of Philips Healthcare, as required, to resolve complex technical problems and product issues within the DXR (Diagnostic X-Ray) modality that are beyond the capabilities of the local field service organization• Take ownership of resolving the assigned technical issues using Philips resources as required.• Support local FSE/RSM teams and business with parts review and high cost parts approval process• New Product… Show more On-site and phone support to the Field Service Organization of Philips Healthcare, as required, to resolve complex technical problems and product issues within the DXR (Diagnostic X-Ray) modality that are beyond the capabilities of the local field service organization• Take ownership of resolving the assigned technical issues using Philips resources as required.• Support local FSE/RSM teams and business with parts review and high cost parts approval process• New Product Introduction support both on site and remotely with bi- directional sharing of information• Maintain leadership role in repair/solution of technical/product problems and instructing all parties.• Act as regional BU interface for the field in problem escalations, FPR’s, etc.• Act as a consultant, trainer, and technical assistant to the field organization as a modality expert.• Demonstrate business acumen by being knowledgeable in current and future policies, practices, trends, technology, and information affecting the business and organization • Show managerial courage by not holding back anything that needs to be said; provide current, direct, complete, and ”actionable” positive, corrective feedback to others• Demonstrate organizational agility by knowing how to get things done both formally and informally• Participate in formal presentations; effectively handle information inside and outside of the organization• Able to write clearly and succinctly in a variety of communication settings and styles• Maintain customer focus • Individual accomplishments in this role:o Completed Certified Technical Training class;o Wrote demo installation guide for new product, Mobile WDR, using on-site experiences and in consultation with PSE and BU. o Created Excel spreadsheet program to save time, simplify and standardize the weekly Viper reports for company wide use.o Created presentation "Basic Surgery Image Quality Issues" to instruct field engineers. Show less

• Extensive experience servicing CV and GXR equipment• Training and experience servicing MRI equipment, providing backup service to primary MRI FSE• Compliance Champion for Northern Springfield Team• Lead and manage weekly Team conference call regarding schedules, metrics and customer issues• Successfully identify and resolve customer issues on a daily basis and communicate them as necessary• Adapt to varying customer and business needs• Actively participate in local… Show more • Extensive experience servicing CV and GXR equipment• Training and experience servicing MRI equipment, providing backup service to primary MRI FSE• Compliance Champion for Northern Springfield Team• Lead and manage weekly Team conference call regarding schedules, metrics and customer issues• Successfully identify and resolve customer issues on a daily basis and communicate them as necessary• Adapt to varying customer and business needs• Actively participate in local and regional work teams• Effectively manage company assets including labor, parts inventory, tools, test equipment calibration, RMA's, A/R's, customer purchase orders, equipment, company vehicle, business expenditures, etc• Able to assess situations and make optimal and speedy decisions despite limited information• Excellent problem solving skills using judgement and reason with an understanding of all the issues• Apply technical training and resources to effectively solve problems• Knowledge of DICOM and network fundamentals Show less

• Management of service on over 50 x-ray systems, over 30 film processors, and various other medical imaging equipment at a large 600 bed hospital and associated outpatient facilities• Providing equipment management and repair services to multiple departments and their managers• Member of the hospital safety committee to investigate reports of imaging system recalls• Gained experience with multiple manufacturers, i.e. GE, Siemens, Philips, Accuson

Peoria, Illinois Area

• Installation and servicing of medical imaging products in Central Illinois. • Substantial training in nuclear medicine and ultrasound service• Also trained in general x-ray servicing

Nas Oceana, Virginia Beach, Va And The Uss John F Kennedy

• Servicing weapons control radar for the F14-A• Basic and advanced electronics/avionics training• Achieved rank of Petty Officer 1st Class (E-6)

Bachelor Of Applied Science (B.A.Sc.), Computer Science

Associate'S Degree, Mathematics

General Studies with emphasis in Mathematics