Director Services Operations
Current
Aug 2024 - Present
AeroLeads people directory · profile
Daniel Koufis Email & Phone Number
Director Customer Operations
at
Doxim
1 phone found
area 416
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Operations
Location
Oshawa, Ontario, Canada
Company size
Who is Daniel Koufis? Overview
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Quick answer
Daniel Koufis is listed as Director Customer Operations at Doxim, a company with 241 employees, based in Oshawa, Ontario, Canada. AeroLeads shows phone signal with area code 416 and a matched LinkedIn profile for Daniel Koufis.
Daniel Koufis previously worked as Director Services Operations at Doxim and Senior Operations Analyst at Doxim. Daniel Koufis holds History And Human Geography Major from University Of Toronto At Scarborough.
Company email context
Email format at Doxim
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Doxim
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Profile bio
About Daniel Koufis
Daniel Koufis is a Director Customer Operations at Doxim. He possess expertise in customer satisfaction, team leadership, process improvement, sales, salesforce.com and 35 more skills. He is proficient in English. Colleagues describe him as "Dan is a beyond incredible leader. I worked directly under Dan for a little over a year and can honestly say he was the best manager I have had. Dan is extremely organized, detail oriented, understanding, motivating, and caring. While working for Dan, I always felt extremely motivated and supported. Dan is so passionate and is someone that can always be counted on. I owe a huge amount of my career development to the support Dan provides to his team. "
Listed skills include Customer Satisfaction, Team Leadership, Process Improvement, Sales, and 36 others.
Current workplace
Daniel Koufis's current company
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Doxim
11 roles
Daniel Koufis work experience
A career timeline built from the work history available for this profile.
Senior Operations Analyst
Reporting to Senior Vice President of Professional Services. Responsible for all reporting, tools, integrations and utilization within Professional Services, Data Processing, Client Services and Project Management groups. Lead weekly Project Intake meeting of Closed Won Opportunities, assessing Project complexity and assigning to Project Managers or Client.
Apr 2021 - Aug 2024
Senior Manager, Client Services
Nov 2020 - Apr 2021
Manager, Customer Care
Lead Customer Care Department replacing the Director of Customer Care. Managed team of 9, responsible for all e-mail cases, calls and chats; responding to and troubleshooting general inquires, sales as well as complex technical issues, with department maintaining 90%+ CSAT. Reporting to Chief Marketing Officer.
Oct 2016 - Nov 2020
Team Lead, Customer Care
Jun 2015 - Oct 2016
Team Lead, Customer Care - Central District (Ontario/National Capital Region)
Led the the most profitable sales region, with Esri Canada’s largest Federal and Commercial clients, annually generating over $15 million in dollars in new Sales rev and $23 million in software renewals. Led projects to automate many internal processes, turning a paper-based organization into a fully automated subscription software renewal process. Helped.
Sep 2012 - Jun 2015
Contracts Management – National Capital Region Lead
Oct 2011 - Sep 2012
Customer Delivery Specialist
Responsible for project coordination for the Canadian Department of National Defence’s ‘Global Defence Network Services’ project and the Government of Ontario’s ‘Network Access Service’ project migrating each to the TELUS voice and IP networks. Analyzed and interpreted thousands of complex government requests for data, voice and secure network services..
Jan 2008 - Oct 2011
Consumer Products - Retail Sales Supervisor
Managed, coordinated, scheduled and coached a front line staff of 45 employees on a daily basis. Conducted employee interviews and monthly evaluations. Developed, implemented and maintained new procedures, which enhanced team efficiency and improved customer service. 2006-07 season the department exceeded revenue plan by $690,000. Received departmental.
Sep 2006 - Jan 2008
Retail Sales Part Time Associate - Centre Sports
Sep 2003 - Aug 2006
Collection Agent
Nor-Don Collection Network
Using a friendly and professional approach, was able to persuade customers of various organizations to pay their overdue accounts. Weekly stats of debtor payment were consistently ranked within the 90th percentile of team.
May 2004 - Aug 2004
Team & coworkers
Colleagues at Doxim
Other employees you can reach at doxim.com. View company contacts for 241 employees →
BC
Bonnie Curry
Colleague at Doxim
Birmingham, Alabama, United States, United States
View →
JP
Jinal Patel
Colleague at Doxim
Barrie, Ontario, Canada, Canada
View →
JA
Joanne Aukofer
Colleague at Doxim
Buford, Georgia, United States, United States
View →
US
Uthman S.
Colleague at Doxim
Kitchener, Ontario, Canada, Canada
View →
LL
Lesa Luper
Colleague at Doxim
Indianapolis, Indiana, United States, United States
View →
PD
Paula Davis-Morales
Colleague at Doxim
Atlanta Metropolitan Area, United States
View →
SV
Saranya Vallarasu
Colleague at Doxim
Greater Toronto Area, Canada, Canada
View →
GT
Garrett Taylor
Colleague at Doxim
Daytona Beach, Florida, United States, United States
View →
BC
Bill Cullen
Colleague at Doxim
Mooresville, North Carolina, United States, United States
View →
NY
Nicki Yee-Tenn
Colleague at Doxim
Markham, Ontario, Canada, Canada
View →
Bonnie Curry
Colleague at Doxim
Birmingham, Alabama, United States, United States
View →
JP
Jinal Patel
Colleague at Doxim
Barrie, Ontario, Canada, Canada
View →
JA
Joanne Aukofer
Colleague at Doxim
Buford, Georgia, United States, United States
View →
US
Uthman S.
Colleague at Doxim
Kitchener, Ontario, Canada, Canada
View →
LL
Lesa Luper
Colleague at Doxim
Indianapolis, Indiana, United States, United States
View →
PD
Paula Davis-Morales
Colleague at Doxim
Atlanta Metropolitan Area, United States
View →
SV
Saranya Vallarasu
Colleague at Doxim
Greater Toronto Area, Canada, Canada
View →
GT
Garrett Taylor
Colleague at Doxim
Daytona Beach, Florida, United States, United States
View →
BC
Bill Cullen
Colleague at Doxim
Mooresville, North Carolina, United States, United States
View →
NY
Nicki Yee-Tenn
Colleague at Doxim
Markham, Ontario, Canada, Canada
View →
1 education record
Daniel Koufis education
FAQ
Frequently asked questions about Daniel Koufis
Quick answers generated from the profile data available on this page.
What company does Daniel Koufis work for?
Daniel Koufis works for Doxim.
What is Daniel Koufis's role at Doxim?
Daniel Koufis is listed as Director Customer Operations at Doxim.
What is Daniel Koufis's phone number?
AeroLeads has found 1 phone signal(s) with area code 416 for Daniel Koufis at Doxim.
Where is Daniel Koufis based?
Daniel Koufis is based in Oshawa, Ontario, Canada while working with Doxim.
What companies has Daniel Koufis worked for?
Daniel Koufis has worked for Doxim, Muse ™ | The Brain Sensing Headband By Interaxon, Esri Canada, Telus Business Solutions, and Mlse (Maple Leaf Sports & Entertainment).
Who are Daniel Koufis's colleagues at Doxim?
Daniel Koufis's colleagues at Doxim include Bonnie Curry, Jinal Patel, Joanne Aukofer, Uthman S., and Lesa Luper.
How can I contact Daniel Koufis?
You can use AeroLeads to view verified contact signals for Daniel Koufis at Doxim, including work email, phone, and LinkedIn data when available.
What schools did Daniel Koufis attend?
Daniel Koufis holds History And Human Geography Major from University Of Toronto At Scarborough.
What skills is Daniel Koufis known for?
Daniel Koufis is listed with skills including Customer Satisfaction, Team Leadership, Process Improvement, Sales, Salesforce.Com, Customer Service, Crm, and Data Analysis.
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