Daniel Koukal Email & Phone Number

• Coached and motivated team, driving sales and delivering exceptional customer service.• Implemented management and communication practices to promote talent acquisition and team synergy.• Generated new business by reaching out to prospective clients by e-mail, telemarketing and promotions.• Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.• Leveraged leadership skills to identify deficiencies and opportunities to improve policies.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. While demonstrating excellent communication skills in resolving product and consumer complaint.• Effectively handled the communications between all departments to maximize on profits and client success.

• Addressed customers courteously using suitable methods and problem-solving skills.• Built sustainable relationships and trust with customer accounts using open and interactive communication.• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.• Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.• Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.

• Inspect the lot and ensure inventory is parked neatly within their spaces and that they are properly stickered with pricing and vehicle information.• Maintained cleanliness and presentation of lots and organize vehicles strategically to improve merchandising.• Gas, wash, and clean vehicles to prepare them for a delivery for the client.• Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services. • Examined interior and exterior of vehicles to identify imperfections outside company standards.

• Represented brand during special events, customer interactions and sales.• Used knowledge of company products and services to recommend solutions to customers. • Responded promptly to customer queries to increase over all satisfaction.• Responsible for opening and closing store location.