Daniel Kralj Email & Phone Number

Delta, British Columbia, Canada

• Operations improvement by developing and implementing short- and long-term KPIs along with automated reporting to measure in real time operational activities• Automated tasks using various software platforms to reduce repetitive tasks while effectively improving compliance, reducing errors and providing consistency• A leader on the ERP implementation team during a move to a new ERP platform• ERP Superuser improving data integrity and overall functionality of the business system• Website management and currently working on a new website launch• Manage electronic devices like phones and tablets through MDA and ERP Mobile Connections• Implemented and rolled out a new integrated dispatch system across business units• Vendor management and cost reduction in various areas of the business• Environmental Compliance Management

Coquitlam, British Columbia, Canada

• Business Development: Achieved double-digit sales growth through internal training on consultative sales techniques and product knowledge. Expanded the product line to increase the average book of business per customer. (Health and Safety equipment, hardware, and hold downs)o Increased sales through training and coaching the team in consultative sales techniques and providing ongoing coaching and mentoring.o Decreased labour overhead by automating processes to increase efficiencies.o Reduced rental returns from 30-day turnaround to 1-day turnaround. • Develop and implement short and long-range business plans/strategies.• Completed a branch culture transformation and created a cohesive culture. o Implemented a Bullying and Harassment Policy to increase employee satisfaction and reduce employee turnover.o Cross-trained staff across all tasks using Best in Best strategy. Introduced KPIs and reduced average time per task.• Reduced time loss safety incidents from 3 – 4/year to zero by implementing a Health and Safety Plan, promoting a safety culture and engaging in a return to work plan.• Implemented an inventory strategy and added additional business lines and pricing standardization.• Liaise with industry professionals to develop best practices.• Drive and manage the branch P&L to meet corporate objectives.

Vancouver, Canada Area

Managed a fleet of 50+ equipment, including large construction equipment, on-road vehicles and small tools related to civil, excavation, and shoring.• Reduced hourly operating costs by launching an in-house service, maintenance, fueling/lube and shop refurbishment programs. • Reduced breakdown repair response time from 48 hours to within 4 hours.• Established effective maintenance, repair and equipment safety programs around all equipment.• Developed a fleet lifecycle model to manage the equipment, forecasting equipment needs, major repairs and better plan acquisition and disposals.• Setup cost-saving and efficiency improvements across all lines.

Delta B.C.

Managed multiple national fleets of equipment, including rentals, used, new and an in-house lease portfolio.• Total present value of the combined fleet responsibility of $250+ Million.• Implemented a national dashboard for leases to provide asset management data analytics around risk, asset mix and capital planning, allowing to make better business decisions.• Supported equipment deliveries to enable them to enter service as quickly as possible and provide product support through their full-service life.• Provided information and assistance to all departments to fulfill contractual requirements.• Led the weekly national aftermarket support Meetings.• Developed a multi-channel approach to equipment acquisition and divestment, reducing age, average book value, and service costs while increasing fleet size and utilization, helping secure record profits.• Created and managed lifecycle planning model for all stock, rebuild (used) and rental fleets. • Created a disposition program around used batteries that netted a 7-figure scrap income and increased reliability of salable/rentable power assets.• Managed in-house lease portfolio assets, including incoming equipment, lease renewals, penalties and risk mitigation. Launched predictive analytics to forecast the demand of the various fleets. • Ensured warranty claims submitted are valid and negotiated amounts of the claim as required. Primary liaison for warranty and out-of-warranty decisions.

Delta, British Columbia, Canada

Achieved continuous profit and revenue growth in Service, Parts, Rentals and Driver Training through effective financial and operational management.• Business Development: Grew after-sales service by 8% year over year by coaching and training sales staff in how to build effective customer relationships and consultative sales techniques. Trained and motivated the sales team and managed a tiered sales strategy.• Worked directly with customers to understand issues with the fleet and deliver solutions.• Escalated customer issues with appropriate internal and external stakeholders and helped determine root causes and corrective actions.• Maintained records of all field activity and used the data to improve product and service support performance continuously.• Managed 50+ direct and indirect reports from hiring, onboarding, training, development, and performance management.• Served on the team and led the implementation of the JD Edwards ERP locally.• Built strong customer relationships through dealing promptly and effectively to resolve concerns.• Developed standard work and process improvement initiatives that helped to increase efficiency, effectiveness, standardization and safety.• Maintain and manage inventory levels of local assets.• Chaired the branch Health and Safety committee with a stellar safety record. Delivered weekly "Tool Box Talks."

Delta, British Columbia, Canada

Managed the Parts & Rentals department in British Columbia and oversaw operations, inventory levels, employees, and customer relations.• Executed the business plan to achieve district net parts sales objective with a key focus on 'around the wheel' and wholesale strategy.• Worked with end users to grow their Parts Purchases using reports/analysis and parts purchasing/booking programs.• P&L responsibility over departments. Achieved continuous parts and rentals growth by developing customer relationships and business growth.• Worked with technicians to improve their experience with parts.

Diagnosed, repaired and performed preventive maintenance on fork lift trucks for customers Developed and maintained positive customer relations Prepared service and warranty work orders Managed van parts inventory

Bachelor, Business

Certificate, Effective Supervisory Management

Certification, Common Core Electronics

Certificate, Analytical Troubleshooting