Daniel Krenek Email & Phone Number

Cambridge, United Kingdom

• Developing test conditions, test cases and scripts using Test Rail and Zephyr• Test planning and and setting Acceptance criteria with Product and Dev teams • Execution of sprint and regression tests on Linux based backend applications and web based applications• Using Jira for all project Tasks, Stories and any bugs raised• Training and mentoring of Junior test engineers• Coordinating QA efforts on multiple projects as the Lead tester• Running and maintenance of automation test suites in Gitlab, Jenkins, Pycharm and Vscode

London, United Kingdom

• Developing and executing test cases, scripts and high level test plans in line with the agreed quality standard• Creating and editing XML configuration files for EPOS applications• Defect tracking and management using Jira and Service Center• Reviewing of test documentation after each new deployment• End user training and development of training material for Test and Support • Mobile applications test execution (iOS, Android) • Physical assembly of Epos hardware and peripherals in Test lab and customer premises

Letwchworth

Level 2 Technical Agent 21/05/2013 – 30/08/2013 • Managing L2 queue and escalations to and from the queue• Roving – assisting L1 Technicians, mentoring• Working according to ITIL standards and towards meeting all SLAs• Assisting engineers performing installations in storesLevel 1 Technical Agent 21/07/2011 – 07/11/2012 • Providing IT support over phone and via Remote connection• Supporting all IT equipment in McDonalds restaurants• Working according to ITIL standards and towards meeting all SLAs

Cambridge, United Kingdom

PT Engineer (self-employed) 19/07/2010 – 10/07/2011 • Delivering and installing IT equipment • Building Desktops and Laptops, incl. network builds and Ghost imaging• Training users on their new PCs and Laptops • Liaising with help desk teams and escalating issues • Installing and repairing Printers, Scanners and other peripherals • Supporting Windows users

Cambridge, United Kingdom

IT Tutor – voluntary position 08/03/2010 – 19/07/2010 • Providing technical support to the site consisting of around 20 computers including installing and troubleshooting wireless network and connections.• Supporting users with their learning needs (Microsoft Office, Internet Explorer, Mozilla Firefox, Outlook Express, Myguide, Voice Recognition Software, Social Networking applications)