* Orchestrated overhaul of department tech docs and policies in alignment to ITILv3 standards * Provisions Active Directory user accounts, Exchange mailboxes, and VoIP access* Provides real-time technical support via help desk role* Resolves desktop OS and business application errors* Restores end user's network connectivity through OSI model escalation* Assigns and dispatches incident tickets to field technicians* Assists in department's documentation and policy creation

Assisted development of PCoIP environment to include configuring baseline OS imageMaintained patch management of ESXi serversLed user education effort in transition of desktop environment to PCoIP zero client configuration

Maintains IP-based infrastructure to include data/voice/video circuits that transverse military, federal, and commercial networks. Checks equipment for serviceability and performs periodic preventive maintenance. Fabricates, terminates, and interconnects copper/fiber cabling to associated devices.Isolates equipment malfunctions using diagnostic tools, technical data, block diagrams, voltage/waveform measurements, and network monitoring suite. Depots equipment to test system components and assemblies. Isolates network faults by coordinating with commercial service providers and distant end nodes to analyze and implement corrective actions.

Maintains and configures VMware Infrastructure utilizing PCoIP assets; video streaming equipment, Windows Active Directory Accounts, Microsoft Exchange Objects.Supports operations/maintenance of Air Force Operations Center. Maintains an operational ready state and assists teams with real-time technical solutions for computer/network incidents. Assists customer to define and document capabilities to enhance AF mission.