Daniel Kroninger Email & Phone Number

Cottage Grove, Wi, Us

Madison, Wisconsin

Madison, Wisconsin Area

• Manage up to 5 automotive technicians on projects and daily tasks. Go over each vehicle and the customer’s complaints. Discuss possible causes and plans to resolve. Discuss findings with techs as they move forward. Discuss inspection results and additional issues found, and develop correct course of action and estimates for the customer’s review.• Answer phone, email, and in-person customer inquiries. Understand customer issues and explain possible causes and outcomes. • Schedule daily projects and large projects spanning several months. Update customers regularly on project progress and address additional issues or concerns. Work with vendors to schedule and handle projects.• Process credit card, check, and cash payments. Update RO systems showing correct billed and payment amounts. Organize payments and deliver to business manager.• Track employee production time. Identify causes of reduced productivity and help resolve.• Search and understand complex parts diagrams to locate necessary parts. Order parts from local sources (Napa, Carquest, Worldpac, local dealerships).• Track inbound parts. Ensure that they are properly entered on work orders and billed to the customer.• Supervise cleaning and maintenance staff.• Handle opening and closing duties.• Maintain positive customer image, promote company at shows and events.• Test drive and maneuver high end cars both outside and inside the shop.• Maintain relationships with other business divisions and coordinate projects spanning across multiple lines

• Run daily nCircle compliance scans to verify that all vulnerabilities are properly patched. Create trouble tickets in ServiceNow (SN) for any issues found.• Monitor qRadar throughout the day watching for possible security offenses. Investigate offenses for possible malicious activity using OpenDNS, urlQuery and virustotal. Update offense database using emails from Centers for Medicare and Medicaid Services (CMS) and the Federal Bureau of Investigation (FBI). Run reports based of CMS and FBI emails looking for malicious activity. Send reports of scan results back to CMS and FBI. • Manage bi-annual JSM compliance submission showing that security and access settings are compliant according to CMS rules. Request configuration validation data from other IT departments. Manually validate procedures, compliance documents, and servers and printer settings. Modify existing PowerShell scripts to obtain compliance validation data from servers. Compile all compliance submission data, track progress and provide final JSM compliance submission to CMS.• Monitor daily access activity to our system. Create daily, weekly, monthly, and annual reports for internal and external auditing as well as CMS.• Perform daily security reviews of our entire network and users.• Maintain a current list of all employees for email phishing campaigns. Develop and submit phishing emails to select user groups.• Run compliance scans on newly updated machines.• Monitor and complete service tickets for website white listing.• Create and maintain detailed security processes and work instructions.• DIACAP - ADP2 security clearance valid until 8/25/2025.

• Managing and coordinating implementation of new government-mandated claimsediting application• Administering web-based business process management software, including accesscontrol, maintenance, and workflow development• Installing and testing system changes, including maintaining a test criteriondatabase• Deploying production code changes via source control and mainframe applications• Tracking and troubleshooting bug reports and user issues• Ensuring client needs are prioritized and resolved effectively by liaising betweeninternal staff and external support• Maintaining manuals and work instructions databases

Managed current and previous year pricing files to ensure claims are pricedaccurately and consistently• Researched and resolved claims processing issues• Determined pricing for all items without set fees by researching industrycompendia, regional laws, and history

Handled a fast-paced inbound call line, including priority calls and claimresolutions• Processed written and phone call follow-up to ensure prompt issue resolution anddocumentation

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Associate Of Arts (A.A.), Small Business Administration/Management

Education record