Daniel Kusters Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo

Sales Planning for Vivo B2B solutions

São Paulo Area, Brazil

• Churn and Retention Operation Manager (2010-2012)
• Responsibility to ensure best resource allocation for a US$ 20MM yearly budget in churn and retention call center operations to accomplish company customer growth goals.
• Consistently achieved corporate objectives and goals by designing, implementing and controlling marketing and operational actions (i.e. offerings, bundles, sales argument) to avoid churn, mantaining and increasing.
• Directly responsible for twelve internal resources, including consultants and analysts, and indirectly operating third part call center with over 1000 operators.Churn and Retention Planning Manager (2008-2009)
• Constructed and developed key operational and marketing indicators to clear understanding the value chain, reporting the results for internal and external partners, helping them to find focused business solutions.
• Redesigned and implemented weekly and monthly detailed reports for directors and CEOs about churn channel performance (i.e. call center, internet and stores).

São Paulo Area, Brazil

• Sales channel performance analysis.
• Tracking competition prices and strategies at sales point
• Forecast to production planning

São Paulo Area, Brazil

• Internal and external research and data analysis to support consultants engaged in telecom projects.

São Paulo Area, Brazil

• Support for trade-marketing area and training approaches.

Master'S Degree (Stricto-Sensu), Consumer Behavior

Master Of Business Administration (M.B.A.) (Lato-Sensu), Marketing & Administration

Bachelor'S Degree, Marketing