Daniel L. Email & Phone Number

Providing end-user support, management of infrastructure and fulfilling technical solution delivery.• Monitoring, maintain and troubleshooting of endpoints, servers, networks and system infrastructure• Maintaining and administration of O365 tenant(s)• Imaging and deploying of endpoints for various customer standardization• Co-ordination works with 3rd-party vendors, customers and service providers• Project management and technical solution delivery• Managing of multiple ticketing systems to meet Service Level Agreement in timely manner• Asset tracking and management• Implementation and installation of software and hardware for endpoints/infrastructure• Providing training for customers and internal staff on new software/hardware products• Designing technical process and workflow for internal operations• Providing technical consultation for customers and 3rd-party to meet business needs

Singapore

Solution delivery for customers within IT sectors. Providing professional service for System Implementation, technical onsite service for end users, 24x7 maintenance & support such as:• Provide end-user services across site(s), acting as escalation and resolution point for various customer Service Level Agreement (SLA) requirements ensuring business needs are met according when appropriate and/or according to established procedures• Co-ordination works between 3rd-party service providers and end-users• Troubleshooting hardware/software related issues.• Monitoring and carrying out preventive measures for assets.

Singapore

Providing technical end support for clients via telecommunication and onsite. Upkeeping and optimizing ensuring end-user satisfaction such as:• Assist designs and constructions of various projects and preparing reports for same.• Provide technical support to resolve assigned support tickets.• Perform troubleshooting and replacement or modification with new parts if required• Monitor automated alerts.• Asset management of equipment.• Support helpdesk in managing end users• Assisting service coordination.

Diploma In Computer Engineering

Piano