Daniel L. Email & Phone Number

London, England, United Kingdom

•Responsible for the day to day train running and operations out of London Paddington station.•Local point of contact for crew welfare checks, set swaps, fleet and operational requirements.•Tactical lead of train service recovery from London Paddington during periods of disruption, liaising with station staff and Swindon ICC to ensure recovery is achieved.•Ensured local monitoring of inbound services to ensure right time departures, suggesting alternatives and formulating plans to minimise delay minutes where possible.•Maintaining good relationships with Hitachi North Pole depot and also fostering a good working relationship with TVSC.

United Kingdom

•On the day coordination of rail replacement buses at an assigned site (GTR/Southeastern stations), ensuring contingencies are implemented when buses do not run to plan (i.e. Unit Failure).•Accounting for local road conditions / traffic and reporting directly to the duty manager and control room to maintain the daily bus plan.•Ensuring drivers do not exceed their hours and ensure minimum break periods are met.•Ensuring all units entering service are DDA compliant and fit for passenger usage.

Heathrow Airport

• Monitoring of all Heathrow Rail Assets through the Tunnel Control System (TCS) and liaise with contractors in terms of fault rectification as required.• Taking the lead during incidents on HAL Rail infrastructure, communicating directly with APOC (Airport Control), Emergency Services, Heathrow Express Service Controllers, Network Rail and HAL Rail Station Managers/Staff, and coordinating these efforts until a stand down is given.• Facilitating the issuance of work permits to contractors on site, upon their successful completion and approval of the required permits and documentation.• Ensuring all contractors on site adhere to site safety standards and have the required authorities to work.

Three Bridges Roc (Rail Operations Centre)

• Responsible for the day to day flow of information in relation to the customer experience when using the train service.• Creator of PIDD (Passenger Information During Disruption) messaging whilst on duty across all 4 GTR brands (Southern, Thameslink, Great Northern and Gatwick Express) which has a target audience of 20% of all UK Rail passengers. Targeted via Tyrell Messaging, OIS & Web Banners.• During major events/incidents becoming the SPOC for all rail replacement transport coordination. • Covering Social Media Communication duties via Twitter overnight.• Covering adhoc projects as required by the Senior Communications and Customer Experience Manager.• Preparation and distribution of Comms plans for Engineering Works and Major Events (i.e. Football matches etc.) for all mediums.• Prepared and Implemented the Control Standards for the Customer Ambassador, Customer Experience Team Leader and Duty Customer Experience Manager Roles.• Facilitated the training of new members of staff.

East Croydon Railway Station

• Managing the day to day operation of the station across five different areas (Ticket Office, Gateline, Platforms, Customer Reception (Passenger Assistance Team) & Station Control Point).• Ensure adequate stock levels are provided & ordered for all equipment required by staff as well as Staff Welfare Supplies, Stationary etc.• Ensuring Monthly & Quarterly Planned General Inspections are carried out at the station and responsibility for the inspections of 4 other outer stations.• Ensuring all faults, Health & Safety issues and all works carried out on the station are in compliance with Network Rail & Company standards.• Monitoring staff dispatch competencies & ensure on site security checks are being completed to the required standard to ensure Department for Transport compliance. • Ensuring all tenants on site are adhering to the station Security & Safety Policy.• Managing staff attendance and conduct when applicable in line with company HR standards. • Promoting a culture of Safety.• Correctly attributing and investigating causes of delay minutes.• Taking the lead in a number of vital projects relevant to station and company. (i.e. Suicide Prevention, being lead contact for CIS upgrades, IT Upgrades etc).• Finalist in the Rail Manager of the Year category at the 2017 Rail Staff Awards.

Taplow

• Deputising for the General Manager in their absence fulfilling all roles within the Restaurant.• Taking ownership of all Health & Safety functions within Restaurant Environment and subsequent follow ups.• Responsible in the administration of staff training records.• Ensuring daily & weekly HACCP documentation is completed to the required standard, highlighting and resolving any issues.• Ensuring all payroll specifics are signed off weekly and completed accurately to company standards.• Responsible for completion of weekly stock controls & ordering, ensuring all variances are correctly investigated and accounted for.• Ensuring all guests have an enjoyable dining experience, and proactively identifying & resolving issues before they impact the guest experience.• Facilitation of weekly labour & sales forecasting to within set budgets.

Legoland Windsor Resort

• Responsible for Supplier Relations on behalf of the entire Food & Beverage operation, improving relations between suppliers and achieving a large reduction of call outs through preventative maintenance and staff training.• Fulfilment of Department Duty Manager Shifts on a regular basis with emphasis on operational decisions and complaint resolution.• Managing and Co-ordinating a team of up to 40 staff including Team Leaders as well as an Assistant Manager in the absence of the Multi-Unit Manager.• Assisted in facilitation of internal & external training courses.• Part of LLWR Induction Team for all park staff.• Responsible for full H&S & HACCP compliance within units managed.• Worked alongside a number of other departments to ensure long term, short term and daily operational tasks are met.• Administration of Staff Training Records, ensuring staff are booked onto the relevant courses.• Assisting with the Cost Analysis of new menu items.

Legoland Windsor Resort

• Ensuring daily ordering, wastage control, labelling, production planning, monthly health & safety audits and internal food hygiene audits are all completed to set standards.• Maintained set financial budgets and exceeded EBITDA by 2%.• Managing change when moving between units.• Operational control of a Restaurant, Quick Serve & 4 Kiosk Units, later followed by Restaurant & Quick Serve.• Managing and Coordinating a team of upto 60 staff including Team Leaders.• Assisted in facilitation of numerous Food Safety Level 2 (CIEH Accredited) and internal Food & Beverage courses.• Facilitated Creation of New Managers Manual.

Legoland Windsor Resort

A supervisory role managing my own P & L, managing a team of up-to 45 staff & 2 Team Leaders. Taking ownership of 7 distinct and unique units, delivering & exceeding set targets.Other Achievements & Responsibilities include:> Achieved an overall Charnwood Food Safety Audit score of 100%> Ensuring daily ordering, wastage control, labelling, production planning, were all completed to set standards.> Ensuring HACCP plan and COSWP were adhered to a high standard.> Maintained set financial budgets and exceeded EBITDA.> Ensuring 100% of all seasonal PDP's were completed within allotted time frames.> Dealing with any ER issues in a professional & timely manner within set policies.

Legoland Windsor Resort

Legoland Windsor Resort

Legoland Windsor Resort

Legoland Windsor Resort

Legoland Windsor Resort

Certificate Of Higher Education In Management, Management

A Levels & Gcses