Front Desk Receptionist
Bucureşti, Bucureşti, România
Continental Hotels S.A, Bucharest (Romania) - Dealing with bookings- Completing procedures when guests arrive and leave- Choosing rooms and handing out keys- Be responsible for accurate and efficient accounts and guest billing processes- Preparing bills and taking payments- Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience- Build a good relation with all guests and resolve any complaints/issues quickly to maintain high quality customer service.- Deal with guest requests to ensure a comfortable and pleasant stay- Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible- Assist in keeping the hotel reception area clean and tidy at all times- Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area- Administer all routes of reservations to ensure that room bookings are made and recorded accuratelyEnsure that all reservations and cancellations are processed efficiently- Keep up to date with room prices and special offers to provide accurate information to guests- Report any maintenance, breakage or cleanliness problems to the relevant manager- Coordinating the people from the same department: bell boy, doorman, parking