Education & knowledge:SLE: CCC/CCC (NOV 2020)CIS: Elections Canada - Social Media Monitoring Team (2020)Hootsuite - Slack - Meltwater - Buzz Sumo (social media monitoring tools)MS-TeamsService Canada Information Officer Training (2019)Biometrics Services Training (2019)Coronavirus Information Services Training (2019)Outlook WebAPP (2020)Food Safety Certificate – (2018)Computer Programming, Algonquin College - (2013)High School Graduate, Philemon Wright – (2003)Smartserve Certificate – (2017)Microsoft Office suite training – (2011)Windows Operating System 95, 98, 200, XP, 7, 8, 10 – (2005)Linux Operating System (2005)Ubuntu Operating System (2005)Languages spoken and written: French English Experience:Elections Canada Social Media MonitoringNovember 2020 to present• Monitoring & tagging social media posts using Hootsuite for the purposes of creating detailed weekly reports• Answering social media inquiries with answers in dedicated repository on official EC accounts• Collating important media and social media editorials with focus on EC implications while tracking reactions and public reach• Ascertaining potential security risks and misinformation regarding the Canada Elections Act on social media• Creating proactive posts on various official Social Media platforms on behalf of Elections Canada• Attending various weekly meetings to stay up to date with current social media trends• Collaborating with colleagues on various side projects to meet objectives on time• Reviewing new trends and new social media posts with potential for shifting public opinion using disinformation Service Canada: Information OfficerQuantumSeptember 30th 2019 to December 3rd 2020• High volume call management•