It Services Manager
Current• Interface with business departments and conduct IT systems or tools to improve working efficiency.• Manage and improve IT team performance.
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Daniel Lai is listed as IT Services Manager at Amazon at Amazon, a with 500669 employees, based in Chengdu, Sichuan, China. AeroLeads shows a matched LinkedIn profile for Daniel Lai.
Daniel Lai previously worked as IT Services Manager at Amazon and IT Manager at Chengdu Youwincn Technology Co., Ltd.. Daniel Lai holds Master, Software Engineering from Sichuan University.
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A professional has been working in IT industry for 15 years, which consists of more than 10 years in IT program management, 8 years in IT technical department management, and 3 years in IS/IT system security audit, with traceable records of infrastructure and application project deliveries, team establishment and cross-function collaboration.A mature English technical writer who is able to compile documentation of program solutions, operating processes, and re-organization proposals, and present the docs to APAC/Global leadership for review and approval. A solution architect who is familiar with products and tools of cloud platforms sharing lion market globally, and capable of fulfilling requests of agile development and CI/CD from Application or DevOps teams swiftly by designing solutions based on public/hybrid cloud environments and deploying infrastructure changes in batches. A talented team leader who has established and managed 4 different IT teams, including responsibilities of compiling department JDs and goals, preparing department budgets, controlling expenses, evaluating team members’ performance, and re-organizing teams, etc. And an initiator who has successfully extended 2 China IT teams’ business to the regions of Northeast Asia and APAC.A well-trained technical program manager who has been playing a principle role in 5 significant IT infrastructure projects, including the most invested one with 3M USD, through the whole process from compiling RFP documents at very beginning, to closing the projects officially. As a remarkable delivery, the documentation for the IT infrastructure project at Volvo Cars Chengdu plant has been designated as the corporation’s standard since it was compiled.
Listed skills include Itil, Project Management, Team Management, Infrastructure, and 15 others.
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Chengdu, Sichuan, China
• Interface with business departments and conduct IT systems or tools to improve working efficiency.• Manage and improve IT team performance.
Chengdu, Sichuan, China
• Technical team establishment and management for App development and daily IT support. • Hardware/Software baseline configuration definition and lifecycle management, IT equipment procurement and asset management, enterprise IT infrastructure architecture.• IT department budget compilation and expenditure control.• Technical support process and procedure standardization.
Chengdu
• Take full responsibilities of IT infrastructure project scope definition, technical proposal plan, project budget and project schedule, RFQ documents compilation, on-site implementation supervision and coordination.• Establish and manage an IT infrastructure technical team. • Compile documents of technical standards and procedures of operation and maintenance for all enterprise IT infrastructure facilities.• Review frame contracts and assist Senior IT Manager in hardware and software procurement.• Supervise third party vendors to secure high-quality service deliveries as SLA requires.
• Server/Network/Telephone equipment installation and configuration.• SSC IT infrastructure facilities daily operation and regular maintenance.• Guideline documents compilation for IT management standards and IT helpdesk procedures.• SSC IT department establishment and management, roles and responsibilities definition, IDP plan and team performance appraisal.• Attend cross-department communication meeting regularly and implement IT application systems to based on business requirements.• Manage and supervise third-party vendors.
• Windows and LAN technical support.• Office software and Lotus Notes client troubleshooting.• JDE and FormScape system technical support.• On-site supervision on office cabling project.
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Quick answers generated from the profile data available on this page.
Daniel Lai works for Amazon.
Daniel Lai is listed as IT Services Manager at Amazon at Amazon.
Daniel Lai is based in Chengdu, Sichuan, China while working with Amazon.
Daniel Lai has worked for Amazon, Chengdu Youwincn Technology Co., Ltd., Volvo Cars Corporation, Chengdu Manufacturing Co., Ltd., Lafarge Shuion (Beijing) Technical Service Co. Ltd Chengdu Hi-Tech Branch, and Lafarge Shui On (Beijing) Technical Service Co., Ltd. T-One Erp Project Team.
Daniel Lai's colleagues at Amazon include Mar Lo, Shushil Tiwari, Brian Larios, Parth Gupta, and A B.
You can use AeroLeads to view verified contact signals for Daniel Lai at Amazon, including work email, phone, and LinkedIn data when available.
Daniel Lai holds Master, Software Engineering from Sichuan University.
Daniel Lai is listed with skills including Itil, Project Management, Team Management, Infrastructure, Information Technology, Technical Support, It Management, and Windows Server.
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