Daniel Lana Email and Phone Number

•Responded to user operational issues with desktop computers, laptops and mobile electronic devices, resolving operational issues and restoring services. •Managed 110 printers between HP and Konica on the network, locally via USB or Group Policy.•Maintained and troubleshoot hardware and different peripherals such as dock stations, hard drives, RAM memory and monitors.•Entered service tickets incidents through ConnectWise System to facilitate faster problem identification and resolution, respecting SLAs, supporting through Automate Remote Access platforms, documenting processes and maintaining service desk records.•Created accounts for new employees and business partners and administered groups lists in Exchange server. •Managed Office 365 hybrid with Active Directory configuring users, calendars, groups, shared mailboxes, and distributions lists. •Managed, maintained, created, and removed user accounts and access to various systems in Active Directory server as administrator.•Aided end-users in the head office in Winnipeg as well as in all retail stores around Canada and USA via phone calls, e-mails and remote support, including being part of the after hours support rotation (On-Call).•Provided support for VPN users access issues.•Prioritized and resolved IT concerns escalating serious issues when necessary. •Avoiding service interruptions by performing system installations, updates, and maintenance procedures.•Made recommendations regarding changes to computer account policies and procedures.•Configured over 100 Android Tablets for multiple teams in the company plant applying policies via Sophos Central Platform.•Installed and assisted users access with Adobe, Autodesk, GPS, EIS, Storis, Infopath, Infor ERP and AS400 software.•Tested and analyzed IT system and software performance.•Prepared training manuals and FAQ materials for easy-access end-user guidance.•Collaborated with internal departments to ensure that IT needs are met.

•Provided support for Help Desk, Network, and VPN access;•Ability to work with Dell, Cisco, Lenovo and HP hardware, such as PC desktop and Laptop, routers, SonicWall Firewall, software applications, operating systems and network connectivity;•Provided assistance to users via phone calls, e-mails and remote session, troubleshooting issues in a professional and timely manner;•Maintained network operations, software application, and operations systems, performing regular maintenance; •Worked closely with vendors and IT sector to coordinate the resolution of client issues and problems;•Created NOC procedures for activities assistance;•Troubleshoot workstations malfunctioned resolving operational issues and restoring services;•Maintained and troubleshoot hardware and different peripherals such as phones, dock stations, hard drives, RAM memory and monitors;•Replaced outdated PC's to new desktops and laptops installing software according client’s demand, making recommendations;•Managed, maintained, created and removed user accounts and access to various systems in Active Directory server as administrator;•Administered and created email account and groups lists in Exchange server; •Managed Office 365 hybrid with Active Directory configuring users, groups, shared mailboxes and distributions lists; •Analyzed and supported end users and departments access levels and accounts, troubleshooting when requested; •Made recommendations regarding changes to computer account policies and procedures;•Applied and updated file permissions according client’s guidance and level of access;•Monitored client’s sites in SolarWinds N-central environment, troubleshooting connectivity, disk space, memory and CPU usage;•Responded to incidents and service requests regarding issues with user accounts via ticket and ensured resolution or appropriate further action;•Verified daily client’s backups in Veeam, Arcserve and Barracuda Intronis, restarting or modifying services as needed.

•Provided support for Windows Desktop and Active Directory users and computers

Graduated student at Manitoba Institute of Trades and Technology.Network and Computer Technology Program (NCT)Technical Skills• Ability to configure and manage Cisco routers (model 2911) and switches (model 2960) including Static and Dynamic Routing, Vlan’s, Access Control Lists, DHCP• Security configuration on computer desktops such as file system, folders and network• Experience in maintain, troubleshoot and administer networks, computer workstations and peripheral equipment.• Knowledge on Linux environment such as working with files and directories, archiving and compression, basic scripting, managing packages and processes, network configuration, managing user and groups, system and user security and permissions. • Able to work with hardware assembly along with the pre-configuration• Knowledge in configuration of copper cables, optical fiber and wireless network mediaNetworking Experience and Skills• Knowledge of desktop computer configurations such as, file and folder access, managing updates, network and IP settings, system and file recovery• Skills in multiserver network configurations involving Active Directory, Group Policy, DHCP and DNS with Windows Server 2012.• Implementing network security such as AAA Authentication, Access Control Lists, Firewall Technologies, Virtual Private Network (VPN), Adaptive Security Appliance (ASA), on Cisco Routers model 2911 and Switches model 2960 and ASA 5505 • Ability to evaluate and install networking software and operating system software• Experience in ITIL V3 processes

• Planned, managed and controlled of all activities involving work in pavement services• Prepared extensive business proposals• Controlled metering and billing of pavement projects• Coordinated of the operational activities performed by both personnel and equipment• Managed and commercial support to control activities, noting amounts budgeted and implemented, assessment and information for planning activities and control records• Analyzed production indicators, checking additional services performed and levels of production achieved. Prepared and submitted planning parameters and monitored services performed• Prepared full and partial reports on contracts’ progress reporting any faults found, and providing support to the Manager in his decision-making process• Production of graphical control for envisioning the company’s physical, monetary and economic position• Consolidated the necessary economic and financial information and management reporting relative to the initial budget, supported the manager with information that resulted in further negotiations, and reviewed contracts or claims• Provided critique and explanation of ISO 9001 certification procedures and tasks to engineering staff as an internal auditor• Paid technical visits to the on-going works to follow up with customers and production control

Performed various routines function of heavy construction engineering as services next to certification entities, budgeted and monitored of works and prepared the commercial and technical proposals for bids.

• Registered companies in entities• Organized and qualified documents for proposals• Calculated routine laboratory tests results and preparation of narrative reports of such trials, soil compaction, CBR (California Bearing Ratio), Particle size by sieving and sedimentation, Real Density of Grains, Physical Limits, aggregate shape Index (Caliper Method) • Aided in the evaluation and preparation of a surface distress inventory and deflection measurements by Benkelman beam