Daniel Landry Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana, United States

- Learned Powershell to build a variety of large and small scripts to benefit my team and I’d workflow. Notable scripts include: New Hire Onboarding (on-prem and cloud), User Offboarding, Exchange Mailbox Health Scan Report, and New Hire Software Provisioning.- Working with my team to support, monitor, and improve the full infrastructure of 9 clients.- Decreased overall processing time on new hire onboardings by automating ADUC and AzureAD account provisioning (while also ensuring a standardized account creation to mitigate reports of misconfigured accounts down the road) and automating the installation of key pieces of software and system configurations to ensure standardized workstation deployments to our users.

Baton Rouge, Louisiana, United States

• Providing technical support to up to 15 clients under an expansive tier 1 scope.• Handled over 2,000 tickets within the Connectwise ticket system. Over 1,000 resolved within a first call resolution.• Granted the role of being the Technical Point of Contact (TPoC) for two clients that are contracted for up to 1,500 contacts (calls and tickets) each per month.• Documented and maintained over 15 Knowledge Base articles for procedures related to one of my TPoC clients.• Created detailed documentation (and a canvas power app), previously unavailable, of my TPoC client’s active network printers via a network server list in their Freshservice ticket system to eliminate a previous pain-point within the helpdesk.

Baton Rouge, Louisiana Area

Offload grocery product boxes from pallets in the warehouse and stock them onto shelves in a timely fashion. Maintain organization of warehouse grocery products to ensure desired items can be collected accurately and stocked into the store.

Houma, Louisiana

Set up, configured, and troubleshooted a windows 7 environment of internet cafe desktops for customers to rent.Assisted in administering a server room containing vital internet/storage devices.Handled remote technical requests (from front desk or at home) via Teamviewer and Splashtop Remote Desktop.

Houma, Louisiana, United States

Sold hobby shop products to a wonderful community of people.

Houma, Louisiana