Daniel Lang Email and Phone Number
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An experienced operations and customer service specialist, with a demonstrated history with a leading Australian airline. Extensive skills in customer service, operational management, team leadership, workforce and resource planning, document control and project leadership.
Inner West Council
View- Employees:
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Acting Operations And Special Projects Manager - PlanningInner West Council Sep 2023 - PresentSydney, New South Wales, Australia
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Team Leader - Service SupportInner West Council Dec 2022 - PresentSydney, New South Wales, Australia
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Senior Customer Service OfficerInner West Council Sep 2018 - Nov 2022Sydney, New South Wales, Australia
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Acting Manager Customer ServiceInner West Council Dec 2021 - Mar 2022Sydney, New South Wales, Australia
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Manager Load Control OperationsQantas Jan 2013 - Dec 2017Sydney, AustraliaLeadership of an operational team of 30 Load Controllers. Incorporating employee performance and development, workforce and resource planning, develop and define training requirements and operational policy and procedure, ensuring compliance with government regulator and company policy, ensuring financial, operational, and performance target were met, and the development of reports on team, operational performance and customer satisfaction. I created a training and performance platform for load controllers that improved safety performance of the business. I was also involved in and led a number of key transformational projects that improved safety and performance of the business, centralisation of operational centres, knowledge and resources, as well as opening the business to new markets. -
Load Control SupervisorQantas Aug 2011 - Jan 2013Sydney, AustraliaSupervision of a team of 50 Load Controllers, in a shift work environment. I was responsible for daily shift co-ordination, disruption management, operational and performance targets and to drive team performance and emphasis a safety culture. I created a quality assurance program to ensure Load Controller compliance with company and regulator policy and procedure, as well a performance monitoring and feedback system for Load Controllers, to embed continuous improvement.
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Customer Service SupervisorQantas Jan 2009 - Sep 2012As Customer Service Supervisor, I was responsible for the check-in, ticketing, concourse, load control and lounge teams, leading a team of 30. I provided an escalation point for customer service agents and customers and managed difficult situations with tact and resilience. I also created and defined procedures for operational supervisory teams. I received a number of customer service awards for dealing with business and environmental disruptions during my time in this role.
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Senior Load ControllerQantas Aug 2008 - Aug 2011As well as the duties of a Load Controller, as Load Control Senior, I was responsible for the co-ordination of the day to day operation of the team, ensuring Load Controllers had adequate breaks, monitoring delays and disruptions, reporting on safety incidences. I was also, a reference point for trouble-shooting and problem-solving load control problems, including the Altéa Flight Management system, buddying new load control staff and the Altéa Flight Management system and reporting of any issues related to in-flight catering
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Load ControllerQantas Nov 2007 - Jul 2008As a Load Controller I was involvement in the co-ordination of aircraft loading on Dash-8 aircraft which involved, monitor weight and balance, ensuring centre of gravity and safety for each flight, troubleshoot any problems with passenger placement, fuel intake, catering, baggage and freight or their weight, liaising with baggage handlers, ground handlers, operations staff and pilots and ensure compliance with standard operating procedures.
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Customer Service AgentQantas Sep 2005 - Nov 2007Being the face of Qantas, I was required to provide exceptional customer service to customers at check-in and the departure gate, as well as dispatch flights, co-ordinate aircraft turnarounds, deal with lost baggage enquires, train new employees, liaising with pilots, cabin crew, ramp and engineers.
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Telephone Sales ConsultantQantas Dec 2002 - Sep 2005As the first point of contact for a potential Qantas customer, I was required to promote Qantas and its partners to ensure a sale for the company. I was also required to service existing customers with service of bookings and general enquires, train new employees, and be an escalation point for customer complaints and disruption.
Daniel Lang Skills
Daniel Lang Education Details
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Environmental Science And Geography -
Qantas CollegeOrganizational Leadership
Frequently Asked Questions about Daniel Lang
What company does Daniel Lang work for?
Daniel Lang works for Inner West Council
What is Daniel Lang's role at the current company?
Daniel Lang's current role is Acting Operations and Special Projects Manager - Planning at Inner West Council.
What is Daniel Lang's email address?
Daniel Lang's email address is da****@****.com.au
What schools did Daniel Lang attend?
Daniel Lang attended University Of Newcastle, Tafe Nsw, Qantas College.
What skills is Daniel Lang known for?
Daniel Lang has skills like Load Control, Airlines, Aviation, Airports, Flights, Commercial Aviation, Aircraft, Flight Safety, Amadeus, Civil Aviation, Iata, Airport Management.
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Daniel Lang
President Of The Probation & Community Corrections Officers’ Association Of Australia (Paccoa Inc.)Greater Sydney Area1justice.nsw.gov.au -
Daniel Lang
Adelaide, Sa -
1laingorourke.com.au
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