Responsible for responding effectively to enquiries from the general public on a day to day basis. Main function is to book customer containers through to their chosen delivery point. Making sure monies have been collected before containers are delivered as well as original bills of lading. More duties are the sole contact for the class one hazardous containers for imports.

Commenced with processing driver delivery tickets, ensuring they are not late for delivery. Progressed on to the traffic desk responsible for allocating jobs to hauliers and advising the sales department of late deliveries to enable them to advise the customers. Moved on to the train planning department, allocating stock off ships onto the trains to be moved to a Regional Distribution Centre. Organised appropriate amounts to be delivered to maximise customer needs. Liaised with EWS Railways to ascertain number of wagons allowed on a day to day basis and advising sales where stock was going to be available for delivery