Split over three main roles I was a;Photographer,shooting individual, sibling and family portraits as well as whole class groups to a non-negotiable deadline. Constant customer interaction (daily reaching the hundreds) with all ages, needs and communication abilities. Also highly physical as there is a lot of equipment that requires transportation and set up at various locations.Sales Representative,through face to face, telephone and email contacting schools in my target area to switch them from their current supplier. This involves a lot of driving between 100-250 miles in a dayCustomer Services,basic relationship management, checking on previous shoots and deliveries to ensure satisfaction and address any dissatisfaction. Discover needs and up-sell additional service. carry out rebooking to ensure retention.

PortraitFamilyWeddingCorporate

Supporting supplier management team with daily administration tasks, record management, hosting meetings, visiting suppliers and creating/maintaining supplier relationships. Additional duties taken included that of Building Incident Coordinator, Head of Facility Forum acting as an onsite representative between the area Facilities Manager and colleagues regarding building issues, and site Place2b Champion dealing with the working environment.

Checking customer information received is correct and carrying out fraud prevention checks before opening/closing accounts, processing large cash transactions, and sending appropriate correspondence direct to customers.Additional duties taken.Gathering raw data from a DES system, organising and then distributing workloads to administrators for processing, managing departmental workflow, ensuring work is completed inline within SLAs, quality checking, Subject Matter Expert providing resolution to queries, process creator/trainer, record management, daily MI creation, post room management and stock control.

Contact existing customers, assist with activations handle queries and provide information regarding offers that are available and sell where appropriate.Additional duties taken included multi skilling development in order to support other business areas, and taking on the role of deputy team leader which included call monitoring, quality checking, delivering feedback, proving training and delivering communications.