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Experienced Relationship Manager with a demonstrated history of working in the human resources industry. Skilled in Negotiation, Business Planning, Customer Relationship Management (CRM), Event Management, and Learning & Development. Armed with a Business Administration focused in Business Administration from University of South Australia and Advance Certificate in Training and Assessment (ACTA) from Institute of Adult Learning.
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Customer Relations (Sea)Trst01™Singapore -
Product Support TraineeshipHealthbeats Sep 2020 - Mar 2021Singapore- Understand the various functions of the suppliers' products and company services- Respond and resolve to participants' and suppliers' tickets generated in JIRA- Answer phone hotline.- Conduct monthly stock-take of inventory- Update online inventory system- Prepare trouble-shooting sheet for commonly asked requests from users.- Draft and prepare starter guides (how-to-use) for service users. -
Business Relations ManagerHrd Future Jan 2017 - Sep 2020Singapore- Conduct presentations to prospects on the company.- Working with prospects on customizing HR learning programmes according to their organization's needs. - Handle the close coordination work between clients and instructor for the customized learning programmes. - Develop customized client proposals that outline the company’s distinct capabilities, value proposition and product mix. - Handle logistical aspects of organizing a workshop/event (book tickets, arrange guest rooms, book function spaces if necessary etc). - Put forward proposals on tailored learning workshops to clients and prospects. -
Senior Projects ManagerHrd Future Jan 2017 - Sep 2020Singapore- Handle logistical aspects of organizing a workshop/event (book tickets, arrange guest rooms, book function spaces if necessary etc). - Establish business rapport during the event with the participants.- Liaise between participants and the partner institutes/organizations (set up online user accounts, appeal/waiver for missed lessons, troubleshooting technical issues, establish online student groups etc).- Curate relevant articles/white papers/news to various participant' communication groups.
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General ManagerNeoedge Pte Ltd May 2015 - Sep 2016Singapore- Strategize with the Executive Director on the company growth plan.- Review work processes to improve existing practices. For examples, having a sales team selling multiple events instead of one event.- Leading the sales teams by myself (from May to Oct) and subsequently with the Sales Director, driving sales increase by about 38%, from SGD193000 to SGD313000.- Directing sales and operations teams to ensure smooth running of the company.- Plan and schedule sales teams to ensure adequate manning levels.
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Head Of OperationsNeoedge Pte Ltd Nov 2011 - May 2015Singapore• Conceptualized the overall structure for the Singapore Quality Class and successfully obtained the certification for the company in 2013. • Guided the operations personnel in their work (team of 4).• Maintained positive relations with existing clients and worked with operations staff in providing customer service support, resulting in repeated attendance of clients for company training events.• Plan and schedule operations personnel work.• Assign ad-hoc tasks to operations team members as necessary.• Coordinate with various departments to plan for various work activities in the company.• Draft overall concept for customized training programmes and package them into proposals for clients’ review.
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Senior Operations ExecutiveNeoedge Pte Ltd Nov 2007 - Oct 2011Singapore• Collective bargaining with vendors for procurement of goods and services.• Performed site inspections of event venues to ensure smooth implementation of the company events • Provide on-site customer service support and business development effort during the events.• Control costs which consistently achieve a profit margin of about 10% for the events.• Coordinate with various departments to execute various work activities in the company.
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Training CoordinatorStrategy2Results Pte Ltd Apr 2007 - Oct 2007Singapore1. Co-ordinated with the Australian office on trainers’ schedules.2. Worked with clients on customized course curriculum.3. Arranged for all logistical issues for the smooth running of the workshops (Printing of course materials, couriering of materials, etc)
Daniel Lau Skills
Daniel Lau Education Details
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University Of South AustraliaBusiness Administration -
Accounting
Frequently Asked Questions about Daniel Lau
What company does Daniel Lau work for?
Daniel Lau works for Trst01™
What is Daniel Lau's role at the current company?
Daniel Lau's current role is Customer Relations (SEA).
What is Daniel Lau's email address?
Daniel Lau's email address is da****@****dge.com
What is Daniel Lau's direct phone number?
Daniel Lau's direct phone number is +165085*****
What schools did Daniel Lau attend?
Daniel Lau attended University Of South Australia, Ngee Ann Polytechnic.
What are some of Daniel Lau's interests?
Daniel Lau has interest in Reading, Education, Watching Movies, Economic Empowerment.
What skills is Daniel Lau known for?
Daniel Lau has skills like Management, Business Development, Business Strategy, Training, Market Research, Marketing Strategy, Crm, Team Management, Strategic Planning, Negotiation, Business Planning, Event Management.
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Daniel Lau
Singapore6morganstanley.com, gmail.com, gmail.com, standardlife.hk, hk.zurich.com, sunlife.com -
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Daniel Lau
Singapore4hotmail.com, hp.com, jda.com, kinaxis.com1 +659694XXXX
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1servo.com.sg
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