- Troubleshoot and resolve complex customer technical problems across datacenter-wide environments- Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution- Demonstrate case management skills for each customer/case by managing timelines, complexity, and communications- Follow up with customers via phone and email to ensure accurate resolution for their… Show more - Troubleshoot and resolve complex customer technical problems across datacenter-wide environments- Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution- Demonstrate case management skills for each customer/case by managing timelines, complexity, and communications- Follow up with customers via phone and email to ensure accurate resolution for their technical issues- Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines for dispatches- Document problems, diagnostics, interactions, next steps, and solutions implementation in the CRM tool Show less

• Desktop Support for 80 Teachers and 500 students• Experience in the Autotask ticket system• Experience in the IP office suit for AVAYA phone system• ITsupport247 remote manager system• Provided all levels of technical support (Active Directory, Exchange Server, Smart Board systems) within my position

Experience in implementing a WSUS server w/AD, DNS, GPO in LAN environmentsAssisting in computer and software maintenance and troubleshootsExperience in making and installing CAT-5/6 cablesGeneral desktop support to computer lab users when neededSupport in network management and remote projectsExtensive support in research and developmentDesktop and Laptop imaging

Windows 7 migration of up to 18,068 units in approximately 87 locations across TexasKnowledge in DMT (Dell Migration Tools)Remapping of share drivesProfile backup and restore

Rebuild used cars for resale. Complete inspection from head to toe.

Member of the Universal Work Force on the UIK (Underbody Installation Kit) project for the MATV Mrap. Knowledgeable in the tear down and rebuild of the steering, suspension, air system and RPG netting.Member of the ISS (Independent Suspension System) project for the Maxxpro DashKnowledgeable in the tear down and rebuild of a complete Maxxpro dash and installing the ISS kit. Responsible for overseeing 40 mechanics during the removal and installation of the ISS as the shops day… Show more Member of the Universal Work Force on the UIK (Underbody Installation Kit) project for the MATV Mrap. Knowledgeable in the tear down and rebuild of the steering, suspension, air system and RPG netting.Member of the ISS (Independent Suspension System) project for the Maxxpro DashKnowledgeable in the tear down and rebuild of a complete Maxxpro dash and installing the ISS kit. Responsible for overseeing 40 mechanics during the removal and installation of the ISS as the shops day supervisor. Show less

Responsible for de- processing Heavy Tactical Vehicles.Member of the Enhanced Container Handling Unit (ECHU) install team.Traveled to different military bases throughout the united states to install the ECHU system

Assigned to an Aviation unit of the 4th Infantry Division and supervised six mechanics.Responsible for overseeing all semiannual scheduled maintenance checks on 40 – High Mobility Multi-Purpose Wheeled Vehicles (HMMWV), 20 – Light Medium Tactical Vehicles (LMTV) and 30 – Palletized Load System (PLS) trucks.When major mechanical problems were discovered prepared all work orders to have repairs completed at a higher maintenance echelon.

Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels (oil, greases, coolant, power steering, brake, hydraulic, fuel), for missing or broken parts, air filter, windows, and that each… Show more Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels (oil, greases, coolant, power steering, brake, hydraulic, fuel), for missing or broken parts, air filter, windows, and that each vehicle had sufficient water, rations, ammunition, first aid kits and tire replacement components.Routinely inspected the Heavy Equipment Truck & Transport (HETT), the Heavy Expanded Mobility Tactical Truck (HEMTT), the M915 Transport Line-Haul Truck, the Mine Resistant Ambush Protected (MRAP) truck, the Stryker armored vehicle, the PLS and the HMMWV.Division Support Mechanic - Germany Repaired all types of trucks, from the HETT down to the HMMWV, in a Forward Support Battalion motor pool.Determined what parts were needed for each repair job, checked the technical manual for the part’s national stock number, verified the information by referencing the FedLog, and gave data to the ordering clerk. Show less

Completed a 15 month tour with the 1st Armor Division located on the outskirts of Baghdad.Part of a two man team on a HEMMET wrecker which accompanied convoys to provide immediate repair service or to tow a damaged vehicle back to a secured location.Designated as part of an 18 person quick reaction force dispatched to repair/recover vehicles disabled by enemy action.Trained Iraqi soldiers on the operation and recovery procedures of the HEMMET wrecker.Military Police… Show more Completed a 15 month tour with the 1st Armor Division located on the outskirts of Baghdad.Part of a two man team on a HEMMET wrecker which accompanied convoys to provide immediate repair service or to tow a damaged vehicle back to a secured location.Designated as part of an 18 person quick reaction force dispatched to repair/recover vehicles disabled by enemy action.Trained Iraqi soldiers on the operation and recovery procedures of the HEMMET wrecker.Military Police Mechanic - KoreaAssigned to a Military Police Company and responsible for maintaining/repairing 25 – HMMWV’s, 4 – LMTV’s, and 1 – Family of Medium Tactical Vehicles (FMTV) wrecker. Show less

Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels (oil, greases, coolant, power steering, brake, hydraulic, fuel), for missing or broken parts, air filter, windows, and that each… Show more Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels (oil, greases, coolant, power steering, brake, hydraulic, fuel), for missing or broken parts, air filter, windows, and that each vehicle had sufficient water, rations, ammunition, first aid kits and tire replacement components.Routinely inspected the Heavy Equipment Truck & Transport (HETT), the Heavy Expanded Mobility Tactical Truck (HEMTT), the M915 Transport Line-Haul Truck, the Mine Resistant Ambush Protected (MRAP) truck, the Stryker armored vehicle, the PLS and the HMMWV. Show less

Supervised six employees working the 6 p.m. to 11 p.m. shift.In charge of all food preparation, handled all customer service issues, and at close of business reconciled three cash registers and deposited all monies in the office safe.Ensured that all cleaning of the kitchen, dining area and both restrooms was completed before lockup.