Daniel Lauer Email & Phone Number

Round Rock, Texas, United States

Round Rock, Texas, United States

Round Rock Texas

Round Rock, Texas, United States

- Troubleshoot and resolve complex customer technical problems across datacenter-wide environments- Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution- Demonstrate case management skills for each customer/case by managing.

Austin, Texas Area

• Desktop Support for 80 Teachers and 500 students
• Experience in the Autotask ticket system
• Experience in the IP office suit for AVAYA phone system
• ITsupport247 remote manager system
• Provided all levels of technical support (Active Directory, Exchange Server, Smart Board systems) within my position

Austin, Texas Area

Experience in implementing a WSUS server w/AD, DNS, GPO in LAN environmentsAssisting in computer and software maintenance and troubleshootsExperience in making and installing CAT-5/6 cablesGeneral desktop support to computer lab users when neededSupport in network management and remote projectsExtensive support in research and developmentDesktop and Laptop.

Austin, Texas Area

Windows 7 migration of up to 18,068 units in approximately 87 locations across TexasKnowledge in DMT (Dell Migration Tools)Remapping of share drivesProfile backup and restore

Austin, Texas Area

Rebuild used cars for resale. Complete inspection from head to toe.

Austin, Texas Area

Member of the Universal Work Force on the UIK (Underbody Installation Kit) project for the MATV Mrap. Knowledgeable in the tear down and rebuild of the steering, suspension, air system and RPG netting.Member of the ISS (Independent Suspension System) project for the Maxxpro DashKnowledgeable in the tear down and rebuild of a complete Maxxpro dash and.

Killeen/Temple, Texas Area

Responsible for de- processing Heavy Tactical Vehicles.Member of the Enhanced Container Handling Unit (ECHU) install team.Traveled to different military bases throughout the united states to install the ECHU system

Assigned to an Aviation unit of the 4th Infantry Division and supervised six mechanics.Responsible for overseeing all semiannual scheduled maintenance checks on 40 – High Mobility Multi-Purpose Wheeled Vehicles (HMMWV), 20 – Light Medium Tactical Vehicles (LMTV) and 30 – Palletized Load System (PLS) trucks.When major mechanical problems were discovered.

Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels.

Completed a 15 month tour with the 1st Armor Division located on the outskirts of Baghdad.Part of a two man team on a HEMMET wrecker which accompanied convoys to provide immediate repair service or to tow a damaged vehicle back to a secured location.Designated as part of an 18 person quick reaction force dispatched to repair/recover vehicles disabled by.

Completed a 15 month tour supporting Operation Iraqi Freedom while assigned to a Forward Support Battalion of the 1st Armor Division located 25 miles south of Baghdad. Worked as part of a four man team responsible for checking every wheel vehicle prior to leaving Forward Operating Base Hammer on any type of mission.Responsible for checking all fluid levels.

Supervised six employees working the 6 p.m. to 11 p.m. shift.In charge of all food preparation, handled all customer service issues, and at close of business reconciled three cash registers and deposited all monies in the office safe.Ensured that all cleaning of the kitchen, dining area and both restrooms was completed before lockup.

Bachelor’S Degree

Associate’S Degree, Network And System Administration/Administrator

Graduate, High School/Secondary Diploma Programs