Daniel Lavallie Email and Phone Number

- Responsible for all of the Unified Support Contracts in the state of Illinois and Indiana - Build relationships with customer executives focusing on strategic goals and desired outcomes- Manage multiple weekly meetings with our V-Team and five fellow CSAMs driving overall account strategy, priorities and value all tied to an overall account plan.- Working hand in hand with partners from identifying leads to managing ongoing projects with the mutual goal of business growth and service consumption- Provide daily guidance, mentorship and leadership to the five fellow CSAMs in my Program

- Manage service delivery for large Public Sector customers- Provide operational guidance and service recommendations that align with Microsoft goals- Manage customer incidents to minimize downtime and reduce costs through proactive services- Assist customers to help maximize their IT investments in Microsoft and increase productivity - Serve as a main point of contact for Microsoft services and advocate for customers within Microsoft

- Worked with business executives and end-users to design and document requirements for the CA Education/Training Project- This project allowed our customers to use a single username/pw to access all five applications - Led Project to convert all US/EMEA Education customer data from our legacy system to SAP/3rd Party Vendor Application. - Mapped out all documented all data to be migrated - Managed Vendor relationship negotiating contracts and service terms

- Managed a group of seven developers/support engineers based in India- Solved critical design /support issues keeping development moving forward- Managed development dates, technical resources and code status- Coordinated with PM’s, BA’s, developers, and QA tracking code through the full project lifecycle- Managed the Release Management Process, approving Change Orders, release documents and often rolling code into Production- Wrote SQL scripts to successfully migrate over 100 tables worth of data from the Global Education Management System (GEMS) to the new Learning Management System (LMS).

- Coded and Maintained the Global Evaluations System and related Evaluations Reports- This system allowed global customers Evaluate Instructors and Facilities so real-time feedback could be conveyed to Education Coordinators- Designed application to be data driven accommodating nine languages in production- Supported the Global Education Management System (GEMS) including all requested enhancements and potential issues- Supported between five and fifteen other non education systems from Crystal, Forest and Trees reports to a Customer Portal - Supported the Centive Application which managed over 500 North American CA Salespeople’s commission plans and calculations

- Designed and Coded a web based Instructor/Room Scheduling System (Resource Management) allowing CA Education to manage over 500 internal/external instructors and classrooms.- Coded and maintained various aspects of the GEMS which managed all of CA Education- This includes: CA Courses, Classes, Instructors, Classrooms, Students, Company Info, Registrations, Discounts, Coupons, Pricing, Shipping, Contracts and Billing. - Created and Maintained over 50 GEMS Self-Service ASP-VB-SQL Server based reports- Wrote SQL queries providing ad hoc data to the business on a weekly/monthly/yearly basis- Created a Chat Room and a Message Board using ASP, VBScript & SQL Server 7.0.

- Developed the Project Management Office (PMO) intranet website- Designed & managed the Knowledge Base intranet for the Component Based Dev. Team- Created 150 web pages referencing over 300 documents from client contracts to source code- Loaded & configured the entire system on an NT server(s)- Created a user interfaces for both eCommerce & basic web based apps using an html editor, html, JavaScript & gridbag layout tools.- Produced design documents in conjunction with existing clients.- This includes, requirements docs, business rules, use cases, test specs, user interface screen layouts & database design.

Application Analyst (Component Based Development Project), 1998 – 1999- Headed the data recovery & testing effort for a new Configurable Order Entry System- Created functional specs for all Order Entry related programs (client & server) This included: requirements, business rules & use cases which identified all of the fields in the database & user interface; their function & defaulting hierarchies- Created test scripts by manipulating the database using SQL, QA Partner, & dprobeApplication Analyst (Supply Chain Management Group), 1997- Maintained BPCS - SCM software (Order Entry, Promotions, Pick Release, Billing etc) - Analysed potential enhancements and issues discovered by customers, internal staff or myself- QA’d developer’s code accepting or rejecting their changes- Created detailed test scenarios so others could duplicate bugs or verify fixes- Tracked issues through the release process and communicating to customers about their status

- Researched, compiled, & analyzed sales & shipping data to determine the feasibility of eliminating various regional warehouse(s)- Determined effects on lead times, cycle times, potential costs savings & customer service- Presented results to Company Executives leading to the non-renewal of a warehouse contract saving the company $195,000 yearly in shipping and storage costs