Daniel Laverty Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Leading a team of Client Success superstars, I support driving best practice and innovation towards delighting our customers every day.Reward Gateway is culture and client-driven. Our technology offers solutions to HR's everyday challenges. We cover everything from benefits, communications, employee discounts, employee surveys, reward & recognition and wellbeing solutions, and offer companies the ability to create an integrated platform that is a single place to house all of this company information and branded to reflect their employer brand and company values too.

Melbourne, Victoria, Australia

Dedicated leader and strategic thinker in the education industry, driving client success and fostering meaningful partnerships at QS. As the Associate Director of Client Success, I am focused on leading our ANZ Account Management team and collaborating with our University partners to ensure their strategic objectives are not only met but exceeded.Key highlights through my experience gained at QS includes-Educational Consulting: Leveraging power of QS's big data means I've gained a deep understanding of the education landscape to provide valuable insights and guidance to clients, helping them navigate challenges and capitalize on opportunities.Data-Driven Decision Making: Utilising analytics and data to inform strategic decisions, optimize client success processes, and drive continuous improvement.Stakeholder Collaboration: Collaborating seamlessly with internal teams, including sales, marketing, and product development, to ensure a cohesive and client-focused approach across all touchpoints.About QS Quacquarelli Symonds:QS Quacquarelli Symonds is a global leader in higher education services, and the go-to source of insights, expertise and solutions for universities and students across the world. At QS, we are committed to shaping the future of education and empowering motivated individuals around the world to achieve their academic and career aspirations.

Melbourne, Australia

QS Enrolment Solutions (QSES) is the leading provider of international and domestic student recruitment, conversion and retention services for the VET and higher education sector in Australia and New Zealand. Each year through partnering with institutions, we engage hundreds of thousands of students across all study levels and modes of delivery, enabling us to consistently provide unique insight into the student recruitment and student retention space. Knowing that our business contributes to supporting students through their study decision making process as well as their time during study, solidifies that we not only support education institutions, but the students themselves. For me, this is something that I take great pride in! With a passion for relationship management, my priority was ensuring that my clients’ experiences are positive, personalised and valuable. Being able to leverage our insights and thought-leadership to support recruitment and engagement strategies for clients is just one way I aimed to foster long term partnerships. Looking to the future, through enhancements in technology, we are always working on evolving new ways to strategically engage with prospective and current students. This will ensure we constantly remain ahead of the curve for our clients in this ever-evolving industry.

Melbourne, Australia

Since the acquisition of Tenders Online by illion (parent company of Tenderlink) and the merging of Tenders Online to Tenderlink, i am now responsible for the ongoing management of all Account Managers based in Australia and New Zealand who are responsible for the proactive service and retention of subscribing businesses.

Melbourne, Australia

Responsible for managing both New Business and Account Management teams which focused on driving new business revenue and retention of existing clientele.In collaboration with the parent company’s marketing team i was responsible for creating all marketing content to further engage our existing subscribers and devising marketing campaigns to drive new business.

Melbourne, Australia

Responsible for management of six account managers and two customer service representatives who managed the businesses clientele whilst developing customer engagement strategies to improve the retention of our customers. Spearheaded all product development which focused on enhancing our current customer facing features and developing new products which both sales and account management staff could use as a unique selling proposition.

Melbourne, Australia

Working within the Tender notification industry where we kept businesses abreast of all publicly available tender opportunities, i was responsible for management and retention of a portfolio consisting of around 700 clients which varied from SME through to larger organisations. To achieve successful retention numbers i focused on on-boarding new clients, ongoing training and proactively reaching out to my client base to ensure they were maximising he features of our service to increase their chances of winning government tender contracts

Melbourne, Australia