• SSIS Monitoring Solution – Developed a custom SSIS job monitoring web app, replacing a licensed third-party product. This solution offered cost savings and provided enhanced, tailored job-tracking features, significantly improving operational efficiency and control over job processes.• Web Service Monitoring – Developed a monitoring page to track a web service’s internal processes, including data extraction, file creation and encryption, and secure file transfer via SFTP, email, or OneDrive. This tool delivered process-specific tracking and improved operational oversight.

• Architected and developed the web application for EnviroHomePro, overseeing all technical aspects of the platform from initial concept through deployment.• Integrated public geospatial data into EnviroHomePro’s platform, enabling property-specific analysis against environmental data sources for comprehensive insights into location-based risks and factors.

• Optimized SEO strategy for envirohome.com, driving organic search rankings from non-existent to #1 for all targeted cities, significantly increasing visibility and traffic.• Developed floridaradon.envirohome.com, a search tool that allows users to access radon test results submitted to the Florida Department of Health (FDOH) for addresses across Florida.• Led a backlink-building campaign, securing interviews and high-quality article links from authoritative sources like Vox, Bankrate, Homes & Gardens, and Livingetc, enhancing the site’s domain authority.• Managed data migration from legacy storage systems to Microsoft SharePoint and implemented an automated backup process to external data stores, ensuring data security and availability.•

• Developed a web application using React and ASP.NET Core to visualize Data Delivery metrics and automate DML operations, streamlining the creation and maintenance of new and existing data feeds.

• Designed and built an API enabling a "Look Up Before Create" feature for customer onboarding, optimizing workflows for internal teams and improving data accuracy.• Created and implemented console applications to extend SSIS functionality, including an XML parser and tools for generating signed/unsigned JSON Web Tokens for API interactions with external vendors.• Engineered an alerting system that integrated Slack notifications via a Windows service, using custom logic to monitor file encryptions and SFTP transfers for Aaron’s, ensuring secure data exchange and immediate incident awareness.

• Managed a high volume Data Delivery system that transmits 1,736 data files containing approximately 49.5M records to external partners per month as well as delivery of partner data to internal partners.• Identified business needs and optimization opportunities with business stakeholders, application developers, and production teams across functional units.• Loaded custom data sets using SSIS from flat files, API’s and a data warehouse while generating schemas, views, and tables to support the data needs per partner requirements.

• Partner with IT functional teams and enterprise architects to create alerts on select infrastructure and applications. • Monitor all critical production processes and technologies that have high impact on business operations.• Use Python and SQL to integrate different monitoring technologies together.• Upgrade, configure and maintain Aaron’s monitoring tools as needed. • Work problem tickets effectively and efficiently and interact with engineering, field technicians, and telecommunications carriers or vendors to facilitate resolving service issues in accordance with established processes and procedures.• Document problem descriptions and detailed problem diagnosis with accuracy in compliance with established practices. Review and, where necessary, update the tracking of problems in service and incident management system.• Act as central point of communication for critical issues.

• Research root causes for issues producing repeat tickets in the support center.• Create tools and SQL queries to assist stores and analysts with day to day operations.• Receive store emergency and escalated calls from level 1 analysts.• Assist CSA’s with understanding technical issues and store operational questions.

• Troubleshoot errors found in Aaron’s POS system Customer Core.• Troubleshoot workstation and peripheral equipment in Aaron’s stores.• Walk store associates through operational duties at the store level.