Did you know that kidney disease affects an estimated 37 million people in the U.S. (15% of the adult population; more than 1 in 7 adults) and is a leading cause of death? By working closely with patients, nephrologists, and teammates, we are able to inspire moments that matter and have 1 in 4 patients dialyze in the comfort of their own home by 2025.

This role is charged with the oversight of all campus logistical, academic, and business operations. Responsibilities include implementation of task lists and objective calendars, compliance of California labor laws, staff training, profit and loss management, event coordination, as well as the execution of all COVID-19 mitigation practice protocols. The headmaster is a brand ambassador and a steward of student and staff well-being and development.

As a District Manager for San Mateo County company operated stores, develop leaders who consistently inspire teams to create the Starbucks Experience for customers and partners across a diverse portfolio of 12 stores that generate sales in excess of $22M annually. As a change leader, drives results by assessing the business, solving problems and coaching to build capability.• Shoulder-to-shoulder work with store managers to build capability and elevate the Starbucks Experience throughout the portfolio.• Regularly uses a business analysis cycle to assess the business, identify trends and remove obstacles to achieve top priorities.• Help partners create development plans and have meaningful coaching conversations that drive performance.• Recognize and celebrate partners for creating best moments.

Galvanized a team of 9 multi-dimensional District Managers who demonstrated learning agility to ensure revenue growth, profitability and execution of key strategies through the lens of Starbucks mission and values. Responsible for the strategic planning, annual operations and driving long-term market growth through plans to enhance brand presence for 112 company operated stores that generate annual sales of $183M.• Built relationships to understand customer needs and the competitive landscape.• Understand market-specific barriers for growth and mobilized resources to solve problems.• Brand ambassador, setting an inspirational tone for customers, partners and business leaders.• Assessed District Managers capability and created intentional plan to elevate leadership and performance.

Led operational teams to deliver an exceptional customer experience in 13 company operated stores with annual sales of over $19 million. Collaborated with members of the executive and leadership teams, providing information and insights that helped inform critical business decisions. As the leader of one of Starbucks major, high-profile markets, provided the testing ground for many major initiatives. • Achieved consistent above target results in sales, operations and profit through the leadership of over 250 Starbucks partners resulting in District Manager of the Year recognition. • In FY16, developed and promoted 3 store managers into the District Manager role. Retained top talent through engagement by understanding their unique motivators, helping them promote and leverage their strengths, and providing development opportunities. • Cultivated highly productive relationships in target communities, working with public officials and community leaders to pave the way for new store development in highly competitive and politically stratified market of San Francisco. • Orchestrated a number of major community events, helping to strengthen Starbucks’ image and bring revenue to a number of worthy causes. Partners with the Mayor of San Francisco to hired over 500 opportunity youth and well as the Department of Public Works in supporting monthly community clean team events.

Responsible for daily operations of 23 locations in Northern California and Hawaii. Recruit, train, develop, motivate and retain World Class Associates and Optometrists, as measured by: productivity, employee satisfaction survey results, and bench strength. Responsible for driving profitable store sales by coaching to a “Branded Customer Experience” culture that ensured premier customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.Key Achievements • .Achieved top sales growth 4 consecutive years by focusing on talent enhancement, creating a family culture with clear expectations, and business analysis. #1 Region in Sears Optical in FY09, #2 Region in Sears Optical FY10, #5 Region in Sears Optical in FY11• Support optometric relations within the region by recruiting and retaining high quality optometrists with an “ownership” mentality and peer to peer influence. Member of the Optometric Advisory Council.• Continued mentorship program with peers throughout the brand via weekly touch base and email communication. Provide feedback to Regional Vice Presidents on Weekly Recap.• Support Sears Ops Services team by being a Key Market and Test Market; provide feedback on key initiatives and brand strategies directly to Ops Services to benefit the future of Sears Optical.

As the Regional Director of Sales, continued to oversee the daily operations of 23 locations in Northern California while directly responsible for the performance of the Regional Sales Manager in Sacramento/Central California, additional 22 locations, and the career development of two Market Managers. Focused on coaching and providing feedback during store visits, strategic planning based on financial performance, and recruiting all open manager and optometrist positions. Key Achievements • Led Regional Sale Manager of Region 53 to #1 results in the brand in FY11. Focused on OD staffing, talent enhancement, and “Coaching for Maximum Performance” execution with urgent follow-up.• Developed two Market Managers to become future Regional Sales Manager. Focused on leadership competencies and stretch assignments.• Supported the creation and roll out of the Branded Customer Experience to the field.

The General Manager is responsible for delivering the stores Top 3 Results by integrating the Brand Story and ensuring flawless execution of the customer experience/behaviors (retail/lab); recruiting and hiring brand-right associates that become long-term associates; and seamlessly linking the doctor and retail functions together. Key Achievements• Top 25 in Sales Volume each year; $3.8 million, 105% to sales plan, $1.1 million in operating income.• Supported location through lab manager role for 6 months. Learned company safety and regulatory compliance and quality manufacturing process. Created Lab Manager huddle “Ideal Dispense.”• Supported the Regional Director of Operations by overseeing and delivering positive performance of 4 locations within the region.• BlueCube Labor Coach: Effective roll out of BlueCube to Region 26 and continuous hour control.• Regional American Board of Optician Coach: 2 hour class every Sunday; 81% passing rate (28 associates).• Inspector Certification Coach: Overviewed and trained the final inspection process for lab associates.