Overseeing a total of 65 Nissan Authorised service outlets (own retail & Dealers) throughout Malaysia in the following areas: o Formulate a nationwide service network strategy including Body & Paint to ensure comprehensive network coverage in the right location and right size. o Dealer operation and development by setting up holistic Dealer Performance Management and evaluation system, quarter business review and define business improvement measures with the Dealer owners / management… Show more Overseeing a total of 65 Nissan Authorised service outlets (own retail & Dealers) throughout Malaysia in the following areas: o Formulate a nationwide service network strategy including Body & Paint to ensure comprehensive network coverage in the right location and right size. o Dealer operation and development by setting up holistic Dealer Performance Management and evaluation system, quarter business review and define business improvement measures with the Dealer owners / management. o Responsible for end-to-end service facility setup from location sourcing, layout design & planning, equipment setup, manpower training, process installation right until Start of Operation. o Conduct Predictive & Preventive Maintenance for existing outlets nationwide. o Construct and standardized workshop processes according to Nissan Sales & Service Way (NSSW), training to the frontliners and implementation. o Regular Process and Standards audit and lead the continuous improvement (PDCA) cycle. o Develop and implement local training strategy including TTT strategy, content development, training management, analysis of training needs for Technical and non-technical trainings for more than 600 Sales/Service Advisors and Technicians throughout Malaysia and Indochina markets. o Lead the overall Customer Satisfaction Management and conduct improvement workshops.o Electric Vehicle (EV) retail readiness including charging infrastructure, heavy repair facility & processes, manpower training, equipment & safety, High Voltage battery handling and disposal. Show less

- Retail network and market management for countries including Sri Lanka, Bangladesh, Nepal, New Caledonia, Tahiti, on top of Southeast Asia region. - Conduct and review retail network footprint and transformation based on market and industry trend. - Steering and evaluation of suitable retail formats and touchpoints. - Coordinate facility project and provide consultation based on standards and guidelines. - Implementation of customer's satisfaction research and retail process… Show more - Retail network and market management for countries including Sri Lanka, Bangladesh, Nepal, New Caledonia, Tahiti, on top of Southeast Asia region. - Conduct and review retail network footprint and transformation based on market and industry trend. - Steering and evaluation of suitable retail formats and touchpoints. - Coordinate facility project and provide consultation based on standards and guidelines. - Implementation of customer's satisfaction research and retail process improvement. - Formulate retail standards and conduct audits. - Business management & KPI analysis.- Contract management, Dealer selection & termination, business partner Due Diligence and other legal & compliance matters. - PMO for Retail of the Future (Agency model) project. Show less

- Direct report to the President & CEO and coordinated Business / Functional Strategy with alignment with Headquarter. - Project coordinator for major strategic projects and prepare monthly steering committee update. - PMO for regional hub setup in Malaysia. - Lean-administration coordinator and tasked to review and improve process related for cross functional departments. - Management Representative in Environmental Management System (ISO 14001).

- CKD assembly production engineer responsible for processes, equipment maintenance and training. - New model introduction and production ramp up - Main coordinator for production system and shop floor management.