Daniel Lee Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Currently, oversee organization adoption of the new business intelligence tool (PowerBI), leading the business through Awareness, Understanding, Enablement and Adoption. Allowing the business to obtain data efficiently and to make effective decisions to drive sales.KEY RESPONSIBILITIES:1. Gather key inputs from project sponsors and identify project inter-dependencies2. Manage ongoing relationship with stakeholders to capture business requirements, drive satisfaction with project outcomes3. Prepare documentation including process flows, controls assessments, business requirements and functional specifications4. Perform, evaluate, and communicate thorough quality assurance at every stage of systems development5. Lead the release of change to achieve a coordinated roll-out6. Review changes to ensure project standards are met and engage in post implementation reviews to assess the effectiveness and efficiency of current procedures and make recommendations for process improvements7. Facilitate Scrum Meetings, Iteration Planning, Estimation & Velocity Session and Sprint Retrospectives8. Manage and maintain Project Tasks using Task Management Tools such as JIRA, GetHub, and Trello9. Deliver weekly project status reports to Project Owners/ManagersACHIEVEMENTS: ✔ Gathered functional and non-functional client requirements to optimize the design of BI deliverables (i.e. reports, dashboards, alerts and visualizations)✔ Developed rich interactive graphics and data visualizations of large structured data in browser-friendly formats✔ Created visualization dashboards and reports for more than a dozen online reports helping the Product/Channel Team in driving conversations with Tenant partners i.e. Lease negotiation process and uncover slow selling inventoriesSKILLS:• Experience using SQL to cleanse or transform data• Experience with data visualization tools such as, PowerBI, QlikView• Experience in analyzing data to draw business-relevant conclusions

Sydney, Australia

KEY RESPONSIBILITIES:• Maximize functionality, integrity and security of the Inventory Management System• Administer and maintain the Inventory Management System, provide day-to-day support and training users• Design, guide and oversee the development and implementation of processes which meet the project business and functional requirements• Develop and maintain key relationships with all impacted stakeholders• Partner with the business and IT teams to understand, identify, and document the business requirement through non-ambiguous, testable project requirements/stories within the approved project scopeACHIEVEMENTS: ✔ Excellent analytical and troubleshooting skills, with the ability to address problems logically✔ Ability to propose alternative effective solutions to tailor business requirements✔ Strong knowledge on extracting vital data to support business reporting needs

Sydney, Australia

KEY RESPONSIBILITIES:1. Administer and maintain the CRM system, provide day-to-day support and training users2. Analyse and improve business processes to drive continuous improvement in efficiency and productivity3. Maximize functionality, integrity and security of the CRM system4. Improve the level of integration between the CRM system and related systems, identify opportunities for process automation within the CRM system5. Evaluate and implement new CRM technology and functionalityACHIEVEMENTS: ✔ Analyse application data to assess performance and uncover problems✔ Work in team environment to complete all testing activities according to schedule✔ Complete root cause analysis of defects

Sydney, Australia

KEY RESPONSIBILITIES:1. Receive user inquiries, requests and troubleshoot applications and services over the telephone, via email and other means as necessary2. Provide support to external & internal customers who access Company Applications and Services (including operating systems, applications and relational databases on Company provided equipment)3. Responding to, documenting and resolving service tickets in a timely manner according to SLA4. Perform occasional site visits during project deployments or routine maintenance visits5. Provide training or assistance to employees for the products and services we supportACHIEVEMENTS:✔ Ability to train software users both over the phone and in person✔ Understands customer requirements and demonstrates the ability to produce customise solutions when necessary✔ Able to work autonomously whilst contributing to a team environment

Sydney, Australia

KEY RESPONSIBILITIES:1. Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals2. Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.3. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention

Master Of Information Technology

Bachelor Of Science - Bs, Major In Anatomy

Education record