Daniel Lee Email & Phone Number

North Kingstown, Ri, Us

North Kingstown, Ri

Created software update system integrating AWS S3 and CF. Created management UI to post software updates and track which customers receive updates. Converted an older Symantec Wise based installer to an InstallShield MSI installer, integrated prerequisites using InstallShield Suite/ Advanced UI. Reduced build times by cleaning up build processes, integrating parallel build processes, and reducing build times from nearly an hour to just under 25 minutes. Creating internal tools for managing datatools for managing product updates Work with client services and technical support to help resolve any installation related issues for our customer base.

Westbrook, Maine

Developed VBScripts to aid testing the process of converting from CVS Source Control System to MKS Source Control System. Develop a strategy for implementing a patching system for the current software release process. Develop a strategy for automating the installation project builds as part of the current VSS and CVS build system and a new MKS build system. Develop install project patches, new installation projects as required while in the process of developing these strategies. Work with developers, managers, QA to ensure that each product is complete and meets ISO standards.

Yarmouth, Maine

* InstallScript based installations migration to Windows Installer MSI.* Developed system for deploying prerequisites including SQL along with complex configurations such as configuring user permissions, default memory allocations on a local system, distributing preloaded sample data.* Experienced with SQL 7 - SQL 2008* Worked with team to create automated nightly builds so QA can work on new development code first thing every morning.* Created system for testing MSI builds with SMS before final release* Created automated system for building patches (MSP) for active software releases.* Created system for testing Transforms (MST) before final release* Created system for ensuring that every build passes Microsoft validation. * Build custom installations for several highly complex products incorporating products such as Microsoft .NET, SQL Server, etc.

Portland, Maine Area

* Maintained current InstallScript installations.* Created new InstallScript installations. * Migrated InstallScript based installers to MSI to meet business needs. * Implemented an automated test system using Borland Silk Test (was Segue Silk Test in 2003).* Developed framework for an automated test system that can be implemented across all product lines and can be used for future product versions to test highly repetitive types of items that can help the company ensure a stable product line. * Developed smoke test suites for automated testing.* Assisted with functional testing of Win32 software, GPS hardware as needed. * QA Technical lead for Sub meter software and GPS responsible for organizing the testing effort, tracking defects, working with development and the project lead. I was also responsible for creating the user manual for the product.

Portland, Maine Area

* Researched and answered escalated customer calls regarding software and hardware support. * Worked in conjunction with QA to document defects, provide satisfactory work instructions to get the customer working in the shortest time possible. * Worked with a technical writer to maintain online technical support knowledge base documents. * Created Access database to log customer calls, emails, or any other type of contact. * Answered technical support emails, faxes, and letters.* Tested returned GPS units. * Trained new technical support staff.

* Answer customer questions concerning software product use.* Troubleshoot computer system problems over the phone, email and fax.* Develop standardized knowledge base for online access

Portland, Maine Area

* Developed Test manual functional test plans for testing Win32 applications. * Developed check lists based on UI requirements documents.* Responsible for testing and logging defects in Silk Radar, working with developers to provide any clarification if necessary, retesting the defect when returned as 'fixed', and regression testing at the end of the development cycle.

Portland, Maine Area

* Phone, email, fax and letter support for DeLorme software. * Worked with technical writer to create online documentation for support knowledgebase.

Portland, Maine Area

* Provided supervision for adults with cognitive and functional disablities. * Responsible for distributiting medications and implementing treatment plans, and recording daily progress notes. * worked in conjunction with treatment team to provide optimal care for each client. * While employed there created a customized database for the dayprogram staff to calculate wages for clients based on state mandated requirements.* Created user interface using MS Access with easy to use forms, complex queries, and reports.* Provided staff with training in use of software, documentation for the software, the database schema, and code documentation.

Information Technology

Computer Science

Academic