Daniel Leger Email & Phone Number

Mississauga, Ontario, Canada

Bilingual member of corporate project to refresh all grocery stores network wireless infrastructures with Meraki network switches and wireless access points. Work with internal network team and multiple external vendors in coordinating equipment ordering & delivery and onsite installation and support. Provide detail written instructions to technicians on proper equipment replacement procedures and with local testing checklist. • Primary key contact for coordinating store installations with onsite technicians and making sure all new network switches and wireless access points are properly configure and install. Validate post installation by making sure testing was done properly with all problems resolve prior to store opening next day; • Verify and validate all store technical information prior to installation including predictive survey floor map, AP location placements, indoor/outdoor AP’s requirements, equipment configurations and etc..• Document new network using Meraki Dashboard using accurate floor plan map, placements of AP’s and setting the radio with static channels to minimize interferences and increase performance for legacy devices: • Very familiar and comfortable with the Meraki Dashboard interface and tools for the installation and to troubleshoot wireless and switching issues after each installation is completed; • Participate in weekly team project status meeting to discuss any concerns and issues and develop proactive plans for the upcoming weeks installations;

Mississauga, Ontario

Provide 2nd & 3rd level support for Incident and Critical Problem tickets for the 120 global locations with over 6,000 employees. Act as primary focal point for network infrastructure projects. Coordinate site surveys for all new installations and upgrades. Manage the design & configuration of vendor’s industrial virtual security segments installations and testing. • Developed and maintain strong relationship with vendors supporting the day to day operation of the company global network infrastructure. Resolve urgent and critical issues impacting the business operation. Support the two data centers daily operation including all new installations and upgrades;• Remediated and optimized 20 sites with standard Cisco equipment infrastructure. This included all the LAN/WAN network equipment, the backbone and user cabling infrastructure, all UPS including installing a Cisco ASA firewall. This significantly improve the reliability, security and support. Reduce service support by approximately 50-60%;• Primary contact for legacy systems such as the Aerohive wireless network, the 20+ sites with remaining HP network infrastructures, the warehouse Motorola RF scanners and Microsoft DHCP for managing and allocating every internal network subnets;• Key contributor in over 10 large IT projects including: Cisco Umbrella; Cisco ISE; Cisco FirePower; Design and deployment of industrial secure network segments; • Minimized downtime by proactively creating detail documents for over 200 change tickets. Created detailed implementation, remediation and test plans and getting all the departmental approvals. Improved awareness and impacts of each changes; • Manage the installation and upgrade of over 100 new and current MPLS and Internet ISP circuits for all our locations;

Toronto, Canada Area

Oversee day-to-day IT operation for 10 Honeywell office facilities in Ontario, covering approximately 700 users, 550+ desktops, 50 network printers, user mobility devices, and shared server applications. Serve as customer advocate and champion for IT services, including new technology deployments. Participate on IT Transformation global projects for service delivery products.Selective Accomplishments:• Coordinated and managed all customer critical IT incident escalations, project delays, and roadblocks; resolved matters quickly and accurately, in collaboration with internal functional teams (Server, Network, Telecom, Printer, Application), achieving 100% customer satisfaction.

Toronto, Canada Area

Maintained and optimized data and voice networks and services for 100+ sites in Canada and Latin America, including LAN, WAN, and WLAN infrastructures. Collaborated with internal technical team and external service provider teams on problem resolutions. Selective Accomplishments:• Troubleshot and resolved network-related problems for sites, including issues with MPLS WAN, local sites LAN, and Wireless networks; escalated priority 3 and 4 incidents to telco service providers and hardware vendors. • Researched security audit remediation recommendations from internal security audits report findings; coordinated and implemented corrections, enhancing system / network security for all sites.